Banking Professional with Strong NPS Growth

Markaya Russell

Avondale, AZ 602-***-**** **********@*****.***

Professional Summary

High-performing banking professional with 1.5+ years of experience at Wells Fargo in both branch and call center environments. Ranked Top 10 in Net Promoter Score (NPS) performance and consistently exceeded overall performance metrics by 10%+. Strong background in customer relationship management, regulatory compliance, referral generation, and financial account servicing. Seeking to leverage proven results into a Banker position.

Core Competencies

Client Relationship Building

Net Promoter Score (Top 10 Performer)

Referral Generation & Cross-Selling

Financial Transactions & Account Servicing

Credit Card & Dispute Resolution

Risk & Fraud Awareness

Regulatory Compliance

Performance Metrics Achievement

Professional Experience

Wells Fargo – Phone Banker (Credit Card Call Center)

Phoenix, AZ July 2024 – Present

Exceeded overall performance metrics by 10%+ consistently.

Maintained strong customer satisfaction survey results.

Assisted clients with credit card servicing, billing inquiries, and dispute resolution.

Educated customers on account features, payment options, and financial solutions.

Adhered strictly to banking regulations and security procedures.

Wells Fargo – Teller

Avondale, AZ January 2023 – July 2024

Ranked Top 10 in Net Promoter Score (NPS) performance.

Generated strong referral activity by identifying customer financial needs.

Processed high-volume financial transactions with 100% balancing accuracy.

Built long-term client relationships through personalized service.

Supported branch goals through cross-functional teamwork.

Education

Rio Salado College – Tempe, AZ

Associate Degree (In Progress)

Desert Edge High School – Goodyear, AZ

High School Diploma

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