Operations Leader with Healthcare Ops Focus

Muralidharan K

994******* ******.*****@*****.***

Professional Experience

WDG Services

Team Supervisor (Oct 2023 – Present)

Oversee daily team operations and delegate tasks effectively

Conduct quality assurance for new team members' work

Facilitate one-on-one coaching to enhance performance

Set goals, manage performance, and support training initiatives

Maintain and update operational reports (daily, weekly, monthly)

Ensure adherence to teamwork-hour commitments

Medical Summarizer (Jan 2023 – Oct 2023)

Summarized medical documents per client guidelines

Handled diverse client cases

Rapidcare Pvt Ltd. (Feb 2014 – Jan 2023)

File Manager – Uploads (Dec 2020 – Jan 2023)

●Planned project deliverables and managed team recruitment and training

●Addressed client queries and feedback

●Led crisis response and prepared annual review reports

●Support management duties

Project Lead (May 2018 – Nov 2020)

●Managed multiple teams and projects

●Monitored performance metrics and supervised task allocation

●Motivated team leaders and ensured client satisfaction

●Conducted audits and supported management duties

Team Leader (Apr 2017 – Apr 2018)

Led a 30-member team (in-house and remote)

Set goals, delegated tasks, and ensured timely delivery

Conducted final project checks and managed client uploads

Medical Document Reviewer (Feb 2014 – Mar 2017)

●Analyzed medical records per client specifications

●Created clear and accurate medical documentation

Decatrend Technologies Pvt. Ltd. (Mar 2012 – Feb 2014)

Process Associate

●Managed live chat sales and service interactions

●Guided customers through product selection and checkout

Healthsoft India Pvt. Ltd. (Dec 2007 – Jun 2009)

Medical Transcriptionist

Transcribed medical dictations into formal reports

Ensured accuracy and compliance for physician approval

Aarkaysmedsoft Pvt. Ltd. (Jul 2009 – Jan 2012)

Senior Transcriptionist

●Supervised junior transcriptionists

●Transcribed and interpreted medical dictations for various reports

Education

The New College, Chennai - BSC Maths (2004-2007)

Skills

Medical Documentation & Transcription

Team Leadership & Supervision

Performance Management

Client Communication & Feedback Handling

Training & Mentorship

Time Management & Delegation

Problem Solving & Decision Making

Adaptability & Flexibility

Relationship Building & Conflict Resolution

Declaration:

I hereby solemnly declare that the information furnished above is true to the best of my knowledge and belief.

Place: Chennai. Yours truly,

(K. Muralidharan)

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