Customer Service & Automotive Front Desk Specialist

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EDUCATION

SKILLS:

VOLUNTEER:

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RAPHAEL SERRANO N N b

ELMONT, NY 11003

cmc, 646-***-****

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NISSAN OF GREAT NECK, Great Neck, NY

Assistant Manager Taxi Prep and Delivery Department

+ Primary liaison between dealer and taxi recipients.

+ Prepare all appropriate paperwork for taxi delivery including making sure taxi's are clean and

inspected completely.

> Deliver taxis to all five boroughs in a timely and professional manner.

ALLISLAND TRANSPORTATION, Franklin Square, NY

Reservationist/Customer Service - 2010 to Present

= Answering all incoming calls.

= Secure new reservations and confirm the like for all customers and business accounts.

+ Handle complaints and concems and resolve issues for customers.

Driver-2006 - 2010

= Transport passengers to local and long distance locations including airports etc.

+ Medical transport to hospitals and home as well as specimen transfers.

LONG ISLAND JEWISH MEDICAL CENTER, New Hyde Park, NY

Maintenance Mechanic Electrical

+ Responsible for the maintenance of industrial wiring throughout the hospital.

+ Troubleshoot motor controls.

+ Provide installation of light fixtures and receptacles.

+ Perform generator tests and knowledge of feeder breakers.

UNISYS CORPORATION, Great Neck, NY

Building Maintenance Mechanic

+ Responsibilities included all varieties of mason work including working with a variety of

equipment.

+ Installation of drop ceilings, replacement of tile floors.

+ Responsible for keeping production moving and suggested design modifications.

Machinist A

+ Manufactured parts for US Navy Submarine Destroyers and electronic radar surveillance using

various machines.

Nassau BOCES, Westbury, NY

Electric I, Ill and IV

Queens Vocational School, Long Island City, NY

Diploma

Troubleshoot Circuit Breakers and Wiring

Knowledge of EMT Bending.

Knowledge of Blueprints, both Commercial and Military.

Knowledge of MIG and Electrical Wiring.

Ability to work with close tolerance.

QUEENS VILLAGE, HOLLIS, BELLEROSE VOLUNTEER AMBULANCE CORP.

+= Responsibilities included but not limited to driving advance cardiac life support vehicle.

Monitoring vital signs. Provide patient comfort and reassurance.

References Available Upon Request.

PART TIME WORK ONLY

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