Versatile Customer Service Professional Seeking Call Center Role
Resume:
I am a self-motivated, reliable, and hard-working
professional with excellent communication and
problem-solving skills. I excel in customer service environments and am seeking a call center or
customer service role to leverage my experience
and grow further.
Valarie Perez
Customer Service Representative
E D U C A T I O N
• Healthcare insurance types (Medicare, Medicaid, Commercial)
• Medical office billing workflows
• Patient registration and demographic entry
• Explanation of Benefits (EOB) processing
• Healthcare reimbursement methodologies
Medical Billing and Coding Jan 2020 - Feb 2021
Intellitec College
High School Diploma 2004 - Dec 2007
YDI
C O N T A C T
Albuquerque, New Mexico
***************@*****.***
S K I L L S
Software Proficiency: Microsoft
Office Suite (Excel, Word,
PowerPoint).
• Communication: Strong verbal
and written communication skills,
and expertise in email
communication.
• Problem-Solving: Effective
problem-solving and conflict
resolution.
• Data Entry: Proficient with data
entry (35 WPM).
A W A R D S
Customer Service Excellence
Award (2022)
Employee of the Month – Hilton
Garden Inn (August 2021)
Parent Partnership Recognition –
For building strong family
relationships (2018)
Professional Experience
Surepayroll/Paychex
Customer Service Representative
Feb 2022 – May 2022
Managed payroll for 150-200 clients, ensuring
accuracy and compliance with regulations. Enhanced user proficiency in payroll software.
Hilton Garden Inn/Homewood Suites
Front Desk Associate
Jul 2021 – Dec 2021
Oversaw guest services, ensuring exceptional
customer satisfaction. Implemented new office
procedures, improving operational efficiency.
Youth Development Inc
EHS Teacher
May 2017 – Sep 2020
Designed comprehensive curriculums tailored
to individual learning needs. Conducted
regular parent-teacher conferences to
support student development.
Contact this candidate