Community Mentor & Customer Service Specialist
Resume:
Jaylin Wiley *** E. Stuart
Fresno, CA *****
*************@*****.***
EXPERIENCE
Hand in Hand, Fresno,Ca -Mentor
December 2021-Current
●Provide students with genuine guidance and support
●Increase positive influences within the community through events and building partnerships
●Connect with guardians,teachers, school personnel, community, and peers to increase and promote positive and healthy relationships
●Create a safe environment for all school personnel
●Advocate for each student to increase self-esteem, self-worth and encourage mental and emotional stability
●Assist in group mentoring of “Girl Power”
●Volunteer hours for summer school session support
Applebee's Restaurant, Fresno,CA - Host & Carside
November 2021-August 2022
●Welcome and greet guests as they enter restaurant
●Manage waitlist and provide accurate wait times
●Seat guests to assigned dining or bar area
●Maintain keeping the dining area, bar top and bathrooms clean
●Cater to guests who require extra attention
●Assist servers as needed
●Answered telephone in a prompt professional matter to take orders from customers
●Processed payments and accurately counting back change if needed
●Packing and staging orders for customer curbside orders
●Ensuring pickup orders are complete and correct before they leave the building
●Closely Communicate with the kitchen cooks and managers
●Learn, follow, and apply all established food safety and sanitation rules
●Ensure work areas and equipment are kept clean
●Mastered POS for automated order taking
Standard Parking Plus, Fresno,CA — Cashier( special events,city parks,downtown garages)
May 2017-July 2020
●Receive payments by cash, credit card, or vouchers
●Issue proper tickets, receipts, refunds, or change due to customers
●Assisting customers by resolving their complaints, answering questions and providing information
●Maintain a clean and orderly work space
●Count money in cash drawers at the beginning, during and end of every work shift
●Supervise and provide on the job training
Alorica, Clovis,CA— Customer Service Representative
June 2016- March 2017
●Confer with customers by telephone to provide information about products, enter orders, and cancel accounts
●Keep records of customers interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken
●Determine charges for services requested, collect payments, and arrange billing
●Refer unresolved customers to designated departments for further investigation
●Check to ensure that appropriate change were made to resolve customer complaints
EDUCATION
Edison, Fresno,CA — High school diploma
August 2011 - June 2015
Relevant coursework
●Green Academy Technology
Extracurricular activities
●Black student union
●Leadership
Lyles College of Beauty Fresno,CA
January 2019- July 2020
●Completed some coursework towards cosmetology business
Madera Community College, Madera,CA
October 2021-December 2021
●Enrolled into child development classes
ADDITIONAL SKILLS
Basic technical skills
Professionalism
Effective communication
Adaptability
Design skill
Teamwork
Cross-functional
Organized
Systematic
Patient
LANGUAGES
●English
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