Front Office / Administrative Specialist

Jocelyn Pope

Conyers, GA *****

*************@*****.***

678-***-****

Professional Summary

Detail-oriented professional with over 12 years of experience in medical office settings - data entry- customer service, seeking a Front Office Receptionist or remote role. Expertise in client scheduling, insurance billing, EMR/EHR/CRM, and maintaining efficient front office operations. Proven track record in managing patient communications and ensuring seamless office functionality through strong organizational and multitasking skills.

Willing to relocate: Anywhere

Work Experience

Patient Coordinator

Resurgens Orthopedic Surgery Center, Hybrid-Atlanta, GA December 2024 to October 2025

• Open facility / Disalarm

• Make sure everything is prepared for the day

• Check patients in-check out patients

• Verify insurance on carriers portal

• Call patients prior to surgeries with fees- what to do and not to do prior to surgery

• Familiar with EMR/EHR/CMR

• Deposits

• Key funds made daily

• Familiar with Athena/ Advantx

• Schedule post op and surgery appointments

Financial Auditor / CSR - Remote

SnapNurse-Atlanta, GA

January 2023 to November 2024

• Coordinated payroll processing by verifying time accuracy and ensuring proper documentation for insurance eligibility and benefits.

• Managed effective communication with patients and colleagues, addressing queries on accounts, medications, and insurance, while handling a high volume of daily calls and emails, schedule post ops and surgeries.

• Compiled and analyzed data through report creation, audit preparation, and document management to support patient record accuracy and operational efficiency. Front Office Coordinator/Manager

Sage Dental-Atlanta, GA

December 2021 to January 2023

• Coordinated patient check-in and check-out processes, including updating demographics, verifying insurance eligibility, and managing payments, to ensure seamless office operations.

• Supported daily scheduling and appointment management by assisting doctors, answering phones, scheduling new patient and follow-up appointments, and discussing treatment plans with patients.

• Managed office tasks such as billing insurance claims, posting payments, and preparing patients for procedures, while utilizing Dentrix and Dentrix Ascend software for efficient data entry and record- keeping.

Office Manager

Raven Counseling Service, LLC-Conyers, GA

March 2020 to October 2021

• Managed daily front office operations, including client check-ins, appointment scheduling, and co- payment processing, to ensure a seamless client experience.

• Coordinated insurance verification and billing processes, including handling Medicaid and Medicare, while utilizing the 1500 Form for accurate submissions.

• Supported office efficiency by maintaining a tidy environment, stocking supplies, and preparing essential reports for management and therapists.

Front Office Coordinator

Oral Surgery Associates & Dental Implants-Conyers, GA January 2016 to December 2019

• Verified insurance eligibility and coded procedures to secure necessary authorizations, ensuring seamless patient account setup and accurate billing.

• Managed patient check-ins and check-outs, coordinated follow-up appointments, and handled co- payments and deductibles, contributing to efficient office operations.

• Submitted electronic claims and posted payments, utilizing dental terminology and data entry skills to maintain organized and accurate records.

Front Desk / Receptionist / CSR

Barrow Regional Medical Center-Winder, GA

January 2011 to December 2015

• Managed inbound and outbound communications, effectively handling appointment verification, scheduling, and follow-up tasks using Electronic Medical Records (EMR) and Electronic Health Records

(EHR) systems.

• Processed electronic payments and accurately posted transactions while verifying insurance information, includingMedicaid and Medicare, to ensure smooth billing operations.

• Utilized over a decade of proficiency in Microsoft Office and other PC applications to support administrative tasks, including greeting and assisting customers and managing front and back office responsibilities.

Education

Medical Billing and Coding (Diploma)

Ultimate Medical Academy

April 2015 to April 2015

Skills

• Payroll

• Detail Oriented

• Accounts Payable

• Records Management

• Receptionist

• Medical Billing

• Medical Imaging

• Flexibility

• Cash Handling

• Administrative Experience

• Clerical Experience

• Greenway

• Accounting

• Scheduling

• Accounts Receivable

• Sales

• Compassionate

• Office Management

• Customer Service

• Reliability

• Pest Control

• Outlook

• Billing

• Medical Records

• Hipaa

• Team Work

• CPT Coding

• Front Desk

• Dentrix

• Phone Etiquette

• Flexible

• Dispatching

• Data Entry

• Medical Coding

• Epic

• Office Administration

• 10 Key Data Entry

• Growing Experience

• Management

• EMR Systems

• Medical Terminology

• Human Resources

• Microsoft Powerpoint

• Leadership

• Dental Office Experience

• QuickBooks

• Problem-Solving

• Icd-9

• Managed Care

• Transcription

• Healthcare Office Experience

• Microsoft Office

• Medical Office Experience

• Medical Receptionist

• Supervising Experience

• Strong Verbal and Communication

• Insurance Verification

• Icd-10

• eClinicalWorks

• Critical Thinking

• Microsoft Word

• Typing

• Hospital Experience

• Dental Receptionist

• Microsoft Excel

• Tech Savvy

• Medical Scheduling

• Typing 60wpm

• Cold Calling

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