Customer-Focused Professional with Team Experience

TAKIYAH BURKS

Warrensville Heights, OH 216-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated and dependable customer-focused professional with experience providing high-quality service, resolving concerns, and supporting community initiatives. Known for strong communication skills, patience, and the ability to work effectively in team-oriented environments.

CORE SKILLS

l Customer Service & Client Support

l Verbal & Written Communication

l Problem Solving & Conflict Resolution

l Time Management & Organization

l Team Collaboration

l Detail-Oriented & Dependable

PROFESSIONAL EXPERIENCE

Customer Service Representative – ABC Company, Cleveland, OH July 2025 – September 2025

• Provided friendly, professional customer support in person and over the phone.

• Assisted customers with account inquiries, service requests, and product information.

• Resolved customer concerns by identifying issues and offering effective solutions.

• Accurately entered and updated customer data while following company policies.

• Collaborated with team members to meet daily service and performance goals. Volunteer – Operation Backpack, Volunteers of America, Brooklyn, NY August 2017 – Present

• Prepared backpacks with grade-appropriate school supplies for K–12 students.

• Performed quality-control checks to ensure accuracy and completeness of materials.

• Provided supportive, courteous assistance during community distribution events. Childcare Worker – The Wright Family, Brooklyn, NY January 2016 – December 2019

• Provided after-school, weekend, and summer childcare for children of various ages.

• Prepared meals, assisted with daily routines, and ensured a safe environment.

• Supported homework completion and educational activities.

• Maintained organized household spaces and consistent schedules. EDUCATION

Southern New Hampshire University – Currently Enrolled Midwood High School

Contact this candidate