Customer-Focused Retail and Barista Leader

OBJECTIVE

Motivated and customer-focused retail professional with a background in marketing and hands-on experience in customer service. Skilled in communication, teamwork, and maintaining a fast-paced environment.

Teaspoon - San Jose

Barista (Sept - Jan) > Shift Lead (Jan - Current)

RĀW Superfood Café - Elk Grove & Sacramento

Team Member

Provided exceptional customer service by greeting and assisting customers with orders. Prepared and served a variety of items including coffee, tea, sandwiches, açaí bowls, etc. Maintained a clean and organized work environment, including regularly cleaning tables, counters, and equipment.

Handled 100+ cash and credit transactions efficiently, ensuring accurate payment processing. Helped with inventory management and restocking supplies as needed. Collaborated with team members to ensure smooth café operations during busy periods Trained and mentored 5+ new employees, improving team efficiency. Provided exceptional customer service by greeting customers, taking orders, and answering inquiries about menu items.

Prepared and served a variety of boba teas, ensuring an average of 95% order accuracy. Processed cash and credit transactions daily with 100% accuracy in payment processing. Sustained cleanliness and organization, including washing dishes, sanitizing equipment, and restocking supplies.

Contributed with inventory management by monitoring stock levels and placing orders for ingredients and supplies as needed.

Supervised daily sale transactions, tracking cash receipts; completed daily balance checklist Sept 2024 - Current

Sept 2022 - July 2024t

(916) 549 - 1235 · ****************@*****.***

3319 Henriette Ct San Jose, CA 95135

Taylor Nguyen

EXPERIENCE

SKILLS

San José State University - B.S. in Marketing

Cosumnes River Community College - A.A in Marketing San José, CA

Aug 2024 - Current

Sacramento, CA

Aug 2022 - May 2024

EDUCATION

Strong communication skills

Excellent customer service

Teamwork and collaboration

Multitasking in fast-paced environments

Attention to detail

Dependability and punctuality

Flexibility and adaptability

Time management

Work ethic and professionalism

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