Professional Call Center Customer Service Specialist
Resume:
Olivia Garrison
️ *******************@*****.***
Tucson, AZ
Professional Summary
Reliable and professional call center customer service representative with experience supporting Progressive Insurance services in a high-volume environment. Skilled in inbound and outbound calling, client communication, documentation, and meeting performance metrics. Known for strong phone etiquette, ethical conduct, and the ability to build rapport quickly with a wide range of clients.
Core Skills
● Inbound & Outbound Calls
● Customer Service (Non-Sales)
● Professional Phone Etiquette
● Client Support & Education
● High-Volume Call Handling
● Computer & Call Center Systems
● Documentation & Accuracy
● Time Management
● Goal & Metric Tracking
● Ethical & Professional Conduct
Professional Experience
Customer Service Representative – Progressive Services AFNI Call Center Tucson, AZ April 2025- January 2026
● Handled high-volume inbound and outbound service calls for Progressive Insurance customers
● Assisted clients with policy information, billing questions, and general account support
● Followed strict compliance, ethics, and transparency guidelines
● Maintained professional phone etiquette and positive client interactions
● Met daily productivity and quality assurance goals
● Accurately documented calls using computer-based systems Co-Owner / Customer Service & Operations
Jens Unique Crafts Tucson, AZ
2017 – Present
● Provided customer service and product support to clients via phone and in person
● Responded to inquiries, scheduled orders, and resolved customer concerns
● Managed daily tasks, organization, and client communication
● Maintained professionalism and positive customer relationships Co-Teacher
Child Parent Centers Tucson, AZ
November 2022 – 2025
● Communicated professionally with parents, staff, and administrators
● Completed assigned daily tasks and maintained accurate records
● Demonstrated reliability, ethics, and strong interpersonal skills Teaching Assistant
Encounter Christ Church of the Nazarene Tucson, AZ 2021 – 2022
● Supported classroom activities and maintained clear communication with families Certifications & Qualifications
● First Aid / CPR / AED (Adult, Child, Infant) – Desert Fire CPR
● OSHA Certification
● Fingerprint Clearance Card
● Food Handler’s Card
● Strong computer and typing skills
Education
Hope Online High School
High School Diploma – 2022
Currently in college at GCU
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