Emergency Dispatch Leader and Mentor
Resume:
Reno, NV *****
***********@******.***
MARIA MONGE
OBJECTIVE As a focused and compassionate motivator, I am always developing myself to continue a progressive career path with Best Buy Health by applying my solid understanding of business protocols and processes. While always an advocate for members and teammates whenever possible. I thrive on providing the highest quality of performance, setting the example for others in all I do and continue developing others to excel in their own position which enables me to keep working towards a leadership position.
PROFESSIONAL
ACHIEVEMENTS
BEST BUY HEALTH
Certified with the International Academies of Emergency Dispatch IAED in Emergency Medical and Police procedures and standards. Certificate of Achievement Aspirin and ASA Diagnostic Tool Certified with the American Red Cross for CPR/AED and Child CPR. Guiding Behaviors Award Best Buy Health
Latinx Who Lead Nomination 2022
URCC Lead Assessment 95% 2021
Genius Award
True Blue Recognition & Thank you Awards from many URCC Teammates Development and Mentor training for URCC Locations SKILLS Computer skills include Research Strength, 60WPM, Microsoft Office Suite, Excel, PowerPoint, Word, and OneNote
Mentoring Development & Training Support
Advocate for others as a Guiding behavior & Processes Role Model Assist with Updates to Process and Training
Time Management Skills
Problem Solving and Delegation Skills
Listening Skills
Stress & Crisis Management Abilities
Operations Support: Dispatch Support Station, Queue. Teams Communication and Pending Management
WORK HISTORY Senior Emergency Dispatcher: Best Buy Health- Urgent Response RN, NV 01/2017 ~ Present
Process high volume of Emergent calls, I assist with Queue Management while delegating work to our team to best maintain our Service Levels 90/10 or above. I am passionate about providing best practice and guiding behaviors as a role model for my team and other locations. Volunteer in assisting additional duties Page 2 Maria Monge
of mentoring new employees, working overtime, and assisting with extra duties like DSS assistance and Queue Operations. Provide the highest quality of awareness and be part of the subject matter expert when guiding and training new agents, my team and or member with a high crisis call. Provide consistent and detailed feedback to leadership regarding operational and efficiency opportunities. In general, I continue to help enrich and save lives through technology and meaningful connections with our subscribers and teammates.
Emergency Dispatcher: Best Buy Health-Urgent Response Agent Reno, NV 01/17-09/21
Process high volume of calls, while providing direction and guiding behaviors as role model for my team and other locations. Volunteer in assisting additional duties of mentoring new employees, working overtime, and assisting with extra duties like DSS assistance. Act as the subject matter expert, in guiding and training new agents, my team and other locations. Provide consistent and detailed feedback to leadership regarding operational and efficiency opportunities. In general, I help enrich and save lives through technology and meaningful connections with our subscribers and teammates. Floral Designer & Sales Assistant Sparks Florist, Sparks, NV 12/14 – 03/16
Design Consultant California Closets, Reno, NV
08/14 - 02/15
Sales Consultant/Operations Assistant: Freeds Bakery, Las Vegas, NV 08/14 - 02/15
CEO/Designer: Heaven Scent Flowers and Gift Baskets, Inc., LV, NV 11/06-11/09
EDUCATION MONTCLAIR STATE UNIVERSITY, MONTCLAIR, NJ – BUSINESS & ART COLLEGE OF SOUTHERN NEVADA, LAS VEGAS, NV – BUSINESS MANAGEMENT REFERENCES Aaron Romero 10yrs. 917-***-****
Barbara Castro 25 yrs. 702-***-****
Sophena Karim 30yrs 702-***-****
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