Customer Support Professional with Process Improvement Focus

Objective

A goal oriented team player seeking a position that will allow me to enhance my professional and educational skills

WORK EXPERIENCE

Customer Support Specialist Instacart Remote

December 2018 – February 2026

Supports broad ecosystem of customers, shoppers, and retailers through direct support and scalable solutions

Thinks upstream to implement solutions that delight communities, improve performance, and scale through better automation, process, and product experiences

Contract Worker Office Team Atlanta, GA

September 2017 – December 2018

Windsor Over Peachtree, Assistant Office Manager

Coordinated and worked in conjunction with other members of the management team and onsite team

Completed assigned special-project initiatives

Aliera Healthcare, Contracting Specialist

Supported department Director in projects and process improvements

Provided contracting expertise for agents

SKILLS

Google Docs, MS Office, Salesforce, Raiser's Edge, Zendesk

EDUCATION

Georgia State University – BA Journalism (May 2015)

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