Customer Service Specialist with Financial Expertise

Artez Range, Customer Service

Beaumont, *****, US, 310-***-****, ******@*****.***, www.linkedin.com/in/artez-range-4654a8192 SUMMARY Resourceful Customer Service professional with over 5+ years of experience in customer engagement, billing, and financial services. Proven ability to resolve complex issues, manage client portfolios, and drive customer satisfaction. Adept at converting leads, conducting consultations, and ensuring accuracy across multiple systems. Skilled in managing high call volumes, addressing client needs, and delivering tailored solutions. Achieved $65K monthly collections from delinquent accounts while preserving client trust. Ready to leverage expertise and contribute to a customer-centric environment. WORK EXPERIENCE

06/2022 – 11/2024 Collections & Billing Rep, EV Consultant & Appointment Setter, Sunrun Solar

Remote

Achieved monthly collections of $65K from more than 200 delinquent accounts aged 30–60 days, while upholding client trust. Transformed a variety of cold and warm leads into consultations by successfully scheduling and following up on 25 or more appointments each month.

Delivered daily consultations to over 100 individuals concerning Ford F- 150 EV charger installations and supported 46 projects through clear and effective communication.

Analyzed 7-8 utility bills daily to elucidate rebates, incentives, and savings, directing clients in their purchasing choices.

Maintained accuracy in account management by addressing billing discrepancies and updating 3-4 accounts on a daily basis. 04/2021 – 06/2022 Financial Advisor, World Financial Group Remote Processed 20–25 insurance policies and filed 25 claims while advising clients on Indexed Universal Life (IUL) policies and mortgage protection strategies.

Completed 20 policy reviews utilizing Zoom, email, and social media, following up with clients 5–10 times to optimize their portfolios. Managed 75–100 daily calls to address client needs and deliver customized recommendations.

10/2019 – 09/2020 Life Insurance & Annuity Sales Agent, AAA – The Auto Club Group

Los Angeles

Built and managed a portfolio of 90 clients, processing 6–7 monthly claims and 15 renewals while diligently tracking outcomes. Conducted 300–400 cold calls weekly and launched targeted campaigns to generate leads and expand the client base.

Delivered personalized insurance proposals by collaborating with underwriters and reviewing performance for client alignment. 01/2019 – 10/2019 Parts Specialist & Warranty Admin, South Bay Lexus Torrance Oversaw the management of over 250 parts weekly, providing support to 36 technicians and processing 26 claims daily for Toyota and Lexus. Handled 250–275 customer inquiries each week, ensuring order accuracy and timely completion of warranty claims.

06/2018 – 01/2019 Product Specialist, Nissani Bros. Chevrolet Culver City Responded to more than 100 sales inquiries and effectively resolved 5–6 insurance issues while contributing to 9 vehicle sales each month. Provided vehicle quotes and ensured compliance with the sales process by coordinating efforts with sales and finance teams. 10/2004 – 11/2017 Warranty Claims Processor Analyst, Toyota Motor Sales Torrance Processed 2,500 warranty claims weekly for 1,400 Toyota and 600 Lexus dealers, managing over 1,000 calls nationwide.

Led comprehensive warranty evaluations and claim payment approvals, supporting 600 Lexus dealers on high-cost repair initiatives. Responded to inquiries from Gulf States Toyota and Fleet Dealers, maintaining exceptional service quality across a national territory. EDUCATION

01/1986 – 06/1988 Central YMCA High School

HS Diploma, Art History

Chicago

06/1989 – 09/1990 West Los Angeles College

AA, Art History

Culver City

SKILLS Customer Relationship Management Salesforce Utility Bill Evaluation Solar Consultation

Cold Calling Appointment Setting

EV Product Knowledge Technical Product Demonstration CRM Management Warranty Claims Processing

Incentive & Rebate Explanation Account Recovery Solutions Inside Sales Expertise Financial Solutions Advising Conflict Resolution Objection Handling

Follow-Up Communication Lead Generation

Territory Management

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