Fortune 500 Pharmaceutical Sales & Leadership Leader
Resume:
Sharon Gilbert
Decatur, GA *****
**************@*****.***
404-***-**** office 678-***-**** mobile
* 20 years Fortune 500 pharmaceutical experience in management, sales, distribution of pharmaceutical products, customer service, and integral aspects of marketing company products in women's health.
* Professional experiences include training (diversity, business etiquette, corporate image), major account sales specialists, recruiting.
Work Experience
Risk Advisor
Property & Casulty Atlanta, GA
January 2021-Present
Advised clients on the best solution to cover their assets. Obtained clients by inbound calls and outbound calls. Meet quotas on a weekly, monthly, and quarterly basis.
Publisher/Ad Sales
Today's Physician Magazine - Atlanta, GA
July 2004 to January 2021
www.todays physician.com PUBLISHER /ADVERTISING SALES
Today's Physician Magazine is a free monthly publication delivered to medical professionals across the United States to keep the medical community and its patrons informed with current trends in medical technology, new procedures, and editorials highlighting medical professionals, hospitals/clinics, and new product trends addressing some of today's most pressing medical issues.
* Responsible for southeastern regional launch of magazine September 2004.
* Cultivated interest, created buzz, and created branding tactics for introduction to regional healthcare professionals by telemarketing and direct mail to physician offices and hospital administrators throughout the state of Georgia. From soup to nuts: zero circulation in the SE to 2200 landings (mailing lists) in 2.5 year period.
* Responsible for editorial content for southeast as sole publisher - identify healthcare professionals for cover interest, as well as feature stories representing newsworthy credits and interest to the healthcare community from both a professional, personal, and lifestyle perspective.
* Additionally, creates advertising sales revenue by telemarketing to vendors of health related products/ services coinciding with a monthly publication topic. Approx 1MM in revenue in 2.5 year period. * Creates additional revenue stream via re-orders of additional publications. Approx .5MM in revenue in 2.5 year period.
BUSINESS DEVELOPMENT MANAGER
MedSource Hiring Solutions
February 2004 to Present
Responsible for obtaining/maintaining key account business; including single placements and large scale contracts; specializing in physician, scientists, executive management.
* Responsibilities include selling talent acquisition solutions to biotech and pharmaceutical companies, i.e. Merck, Baxter, Invitrogen, Genentech.
* Managing and producing as an individual contributor where a total of 287 placements made representing approximately 3MM in revenue since February 2004.
REGIONAL MANAGER/CUSTOMER RELATIONS
Pfizer - Atlanta, GA
November 1983 to February 2004
Managed budget as well as staff and team.
Regional Manager, Customer Service
Pfizer
1995 to 2004
Face of southeastern customer relationship management.
* First female in Company to hold the position.
* in local leadership roles/responsibilities held as Manager.
* Interacted with Demand Management responsibilities, i.e., RX forecasting for trade and samples; global supply marketing interface; inventory management; and operations planning processes. * Conducted quarterly/annual business reviews with key trade management.
* Instrumental in developing, creating, and implementing company-wide trainings for customer service, sales, corporate image, diversity, and corporate initiatives.
* L.A.M.P. (Large Account Management Processes) - Trainer for RX Account Managers: Special training tactics for management of Chain Accounts, i.e. Wal-Mart, CVS, Walgreens, Eckerd's. * Retail targeting goals; worked with desired patient groups where branding strategic imperatives and how to initiate retail programs for Women's Healthcare Line, i.e. Depo Provera {contraceptive}. * Recruited, hired new customer service representatives, as well as supervisors. A total of 42 customer service professional direct reports.
Manager, Customer Service
Pfizer
1990 to 1995
Evaluations of internal customer service representatives.
* (Women's Healthcare Line, i.e. Depo Provera)
* Worked closely with Regional Directors, Regional Buyers, Purchasing Agents, Brokers, and regulatory agencies in daily activities to include developing cross functional teams, customer visits, and resolutions of disputes and problems to build solid trade relations for Women's Healthcare Line, i.e. Depo Provera {contraceptive}.
* Managed 42 customer service and telesales representatives; managed one supervisor. * Promoted due to exemplary leadership and managerial skills.
Supervisor, Customer Service
Pfizer
1987 to 1990
Supervised national and major accounts customer service, as well as supervisory responsibilities, i.e. metrics, daily company incoming/outbound calls
* Responsible for chronic backorders, short supply of products, managed returned goods & deductions, as well as insurance claims for lost orders.
* Supervised 32 customer service representatives.
* Promoted to Manager due to consistent, exceptional performance.
Representative, Customer Service
Pfizer
1983 to 1987
Responsible for external customer relations regarding product tele-sales, promotional opportunities, re orders, and customer relations/problem solving for physicians, hospitals, wholesalers. * Responsible for Internal customer relations, i.e. outside sales representatives sample orders. * Promoted to Supervisor due to consistent high call volume; approximately 3,000 customers per month.
Education
Bachelor of Science in Biology
The University of Georgia
Skills
• Talent Acquisition
• Forecasting
• Outside Sales
• Relationship Management
• Customer Relationship Management
• Branding
• Marketing
• Budgeting
• Account Management
• Telemarketing
• Management
• Business Development
• Cold Calling
• Project Management
• Change Management
• Strategic Planning
• CRM Software
• Process Improvement
• Human Resources
• Team Management
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