Mobile & Web QA Analyst with API & Log Analysis

GOPIKA VALAND

Email: ************@*****.***

Phone: 201-***-****

SUMMARY

Experienced QA Analyst specializing in mobile (Android/iOS) and web application testing, with strong expertise in API testing (30%), manual testing, and defect triage. Skilled in functional, regression, performance, and integration testing across diverse device matrices and cross browser environments. Proficient in log analysis using OpenSearch, ElasticSearch, and Charles Proxy, with hands on experience validating builds through CI/CD pipelines. Adept at supporting automation efforts (10%) and collaborating with cross functional teams to deliver stable, high quality digital products.

OBJECTIVE

To utilize my experience in mobile and web application testing, API validation, log analysis, and defect triage to support engineering and product teams in delivering efficient releases, resolving complex issues, and maintaining high standards of software quality.

TECHNICAL SKILLS

Testing Expertise: Manual testing, API testing (30%), automation support (10%), functional, regression, smoke, performance, end to end, integration, usability, installation, certification, and security testing.

API Tools: Postman, REST clients, JSON, XML.

Automation Exposure: Selenium, Appium (basic), automation triage, script validation.

Logging & Debugging: OpenSearch, ElasticSearch, Charles Proxy, device logs.

User Behavior Analytics: Quantum Metric (session replay, friction analysis, customer impact validation).

Platforms: Android, iOS, Web (Chrome, Safari, Firefox, Edge, IE).

Cross Browser Testing: UI/UX validation across multiple browsers and versions.

Mobile Device Matrix: Testing across varied OS versions, screen sizes, and OEM devices.

Performance Testing: App responsiveness, load behavior, memory usage, log based performance analysis.

CI/CD: Build validation, release readiness, collaboration with DevOps.

Agile: Standups, sprint planning, grooming, retrospectives.

Tools: Jira, TestRail, QTest, HP ALM, PLM, Bugzilla, Reilly, Plutora, VDRT.

Other: MS Office Suite, HTML.

SOFT SKILLS

●Strong communication and collaboration with business stakeholders, developers, and cross functional teams.

●Detail oriented approach to defect identification, triage, and documentation.

●Consistent adherence to QA standards and Agile best practices.

PROFESSIONAL EXPERIENCE

Verizon – Basking Ridge, NJ

QA Test Analyst (L1 App Support for Digital Applications)

July 2023 – Present

●Utilized Quantum Metric to analyze real time user sessions, identify friction points, validate user flows, and assess customer impact through session replay insights to support data driven defect triage and prioritization.

●Performed API validation during triage using REST tools, verifying payloads, headers, and status codes.

●Analyzed backend API failures using OpenSearch and ElasticSearch to identify root causes.

●Supported automation team by validating automated test results and providing scenarios for automation coverage.

●Executed cross browser testing across Chrome, Safari, Firefox, and Edge.

●Validated mobile app behavior across a wide device matrix (Android/iOS versions, screen sizes, OEM variations).

●Identified performance issues through log analysis, device metrics, and responsiveness checks.

●Led L1 defect triage cycles, prioritizing issues based on severity, impact, and customer experience.

●Reproduced issues to gather detailed logs, steps, and root cause indicators.

●Collaborated with QA, Development, Product, and DevOps teams to support CI/CD driven releases.

●Conducted knowledge sharing sessions on triage workflows, log analysis, and QA standards.

●Supported major product launches with end to end validation, regression cycles, and release readiness checks.

Verizon – Basking Ridge, NJ

QA Manual Tester

July 2019 – July 2023

●Executed manual testing across mobile and web platforms, including functional, regression, and end to end flows.

●Performed API testing for retail and digital workflows, validating request/response payloads and error handling.

●Used Postman/REST tools to verify backend service behavior during regression cycles.

●Assisted automation team with smoke level script validation and triage of automation failures.

●Conducted cross browser testing to ensure UI/UX consistency across major browsers.

●Validated user flows across checkout, authentication, account management, and device upgrade journeys.

●Extracted user data from VDRT to build accurate test scenarios.

●Identified and documented defects with detailed logs, screenshots, and reproduction steps.

●Participated in Agile ceremonies including standups, sprint planning, grooming, and retrospectives.

●Performed pre release and post release validation for enterprise and maintenance deployments.

NBC Universal – New York, NY

Test Engineer

June 2017 – July 2019

●Performed API testing for authentication, entitlement, and content services across mobile and web platforms.

●Validated JSON/XML payloads, headers, and response codes for MVPD and Adobe Pass integrations.

●Conducted mobile testing across multiple device types, OS versions, and screen sizes.

●Executed performance checks on player flow, ad flow, and content playback.

●Used Charles Proxy to verify reporting calls and debug network level issues.

●Supported automation readiness by identifying stable test cases and validating automated runs.

●Conducted cross browser testing for web based content and authentication flows.

●Participated in Agile ceremonies and collaborated with developers to validate fixes.

●Tested Alpha/Beta app versions and new feature rollouts.

●Performed regression cycles for daily programming and live event releases.

EDUCATION

Bachelor of Engineering in Electronics

Sabar Institute of Technology, Gujarat, India

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