Administrative Assistant with Medical Office Experience

CHERYL CHARLEY

Cellphone: 769-***-****

Email: **************@*****.***

SUMMARY

** ***** ** ***********, ********-oriented administrative experience. Extensive knowledge base in a medical business office setting. Professional, detailed, responsible, quick learner, flexible and personable with keen office and computer skills, call center; coupled with effective communication and leadership skills.

AREAS OF TRAININGS

HIPAA Customer Service

Health Insurance Portability and The Art of Listening Fire Safety

Accountability Act of 1996 Human Trafficking

Data privacy, security provisions Violence in Workplace

safeguarding medical information

PROFESSIONAL EXPERIENCE

Diamond Tax Services, Jackson Ms. 11/2021- 03/2025

Receptionist

Answered calls and booked appointments with tax preparer

Verified documents needed before appointment with tax preparer

Made copies for client and tax preparer

Ritchey Automotive, Jackson Ms. 05/2021-10/2021

Receptionist

Answered and transferred calls in a timely manner on a switchboard phone

Troubleshooted and sent escalated calls to the correct departments

Hand delivered written phone messages from customers to salespersons to purchase a new or a pre-owned car

Contacted salespersons when customer arrived to look at or purchase a car

Continuum Global Solutions, Madison Ms. 12/2019- 03/2020

Customer Associate

Assisted customers by answering telephone with courtesy and attentive listening to direct to appropriate department

Focus on personalized orders

Keyed customer data in computer system

Keyed in customer orders once completed to be mailed out

Dollar Tree Store, Imperial Beach Ca 08/2018- 03/2019

Sales Associate

●Focus on customer service and enhancing customer shopping environment

●Excellent communication and interpersonal skills both in person and on the phone

●Cash handling with accuracy

JCPENNEY Retail Stores, Ridgeland Ms. 06/2017- 05/2018

Sales Associate

Provided customer assistant in the selling of merchandise.

●Delivered exceptional customer service experience, while following JC Penney Values

●Maintained shopping area and fitting rooms.

●Assisted customers in the benefits of applying for a credit card.

Neighborhood Assistance Corporation of America, Jackson Ms. 10/2016 -3/2017

Administrative Assistant

Provided front desk customer assistance and member services in a professional and courteous manner.

●Communicated with members to schedule, and if necessary, reschedule intake and follow-up appointments.

●Arranged and confirmed venues to secure workshop locations, payments and items to be used in workshops.

●Phoned members to confirm attendance, promote volunteerism at workshops and attain testimonials.

●Keyed member data in computer system regarding workshop attendance.

Naval Medical Center, San Diego Ca 07/2010 - 10/2015

Medical Support Assistant

Coordinated quality care for over 20,000 patients in a large outpatient system; created and maintained each record while serving as liaison between physicians, patients and administrative staff.

●Responsibly opened and secured the clinic according to security procedure and protocol.

●Scheduled physician’s initial appointments and follow up care; specializing in question maintaining and protecting confidentiality in accordance with HIPPA directives.

●Followed check-in procedures and verification of insurance eligibility for military patients utilizing AHLTA, an EMR system.

●Trained new employees on policy and procedures and for work duties.

●Delegated task to staff and maintained schedules for multiple doctors in a fast-paced outpatient environment.

●Managed request for medical records including copying and distribution.

●Coordinated 24-hour follow-up appointments for patients after emergency room visits.

Tricare Outpatient Clinic, Chula Vista Ca 11/1997 - 06/2010

Lead Medical Records Clerk

Coordinated the management of a large database of patient records to maintain confidentiality and in accordance with HIPAA directives.

EDUCATION & SKILLS

Medical Office Technology 1995

Cabot College, National City Ca

Rezin Orr Community Academy, Chicago, IL High School Diploma 1987

Office Skills: Multi-Line Telephone, Copier and Facsimile

Computer Skills: Word, Outlook, Internet

PROFESSIONAL REFERENCES

Available upon request

Contact this candidate