Customer Service Specialist - Remote, 10+ Years Experience

ROBIN COLGROVE

*** * ******** ** *** * Spearfish SD 57783 605-***-**** ***********@*****.***

Objective To provide high quality, personable customer-oriented service in a fast-paced workplace

Work History

vice Customer Service Mass Markets Spearfish, SD Nov ’16-Oct ‘24ov

Inbound/Outbound call center in-house and remote for various industries

Assisting customers with company questions trouble shooting and filing complaints

Processed payments and requested refunds for services rendered

Completed company forms for requested services

Submitted talent acquisition forms and tracked data

Adhered to company policies and procedures

Communicated with co-workers attended meetings and provided insight

Retail Sales Service Safeway Spearfish, SD Oct ’10-Jun ‘18

Customer service checker

Supervised self-check-out sales

Caregiver for Elderly Comfort Keepers Spearfish, SD Jul ’09-Oct ‘10

Efficiently provided emotional, household and medical assistance

Collections Rep. Premier Bankcard Spearfish, SD Feb ’02-Jan ‘09

Effectively addressed customer credit challenges and negotiated payments

Attended in-services and regular training

Upheld Fair Debt Collections Practices Act and other bank policies

Excellent success in troubleshooting problems for customers

Service Coordinator/ Community Living Instructor BH Workshop Rapid City, SD Dec ’96-Feb ‘02

Developed and implemented service plans to promote physical and mental growth

Procured and managed inventory for clients and office supplies

Served as community liaison and supervised activities

Associate Instructor for 2+ years teaching and supervising clients’ work skills at a motel

Education Masters of Rehabilitation Counseling Mankato State University Mankato, MN 1992-94

Skills

Excellent listening skills

Team player

Attention to detail

Analytical nature

18+ years customer service experience

Oral and written expression abilities

Extremely reliable and flexible

Positive outlook and sense of humor

References Available upon request

Contact this candidate