ROBIN COLGROVE
*** * ******** ** *** * Spearfish SD 57783 605-***-**** ***********@*****.***
Objective To provide high quality, personable customer-oriented service in a fast-paced workplace
Work History
vice Customer Service Mass Markets Spearfish, SD Nov ’16-Oct ‘24ov
Inbound/Outbound call center in-house and remote for various industries
Assisting customers with company questions trouble shooting and filing complaints
Processed payments and requested refunds for services rendered
Completed company forms for requested services
Submitted talent acquisition forms and tracked data
Adhered to company policies and procedures
Communicated with co-workers attended meetings and provided insight
Retail Sales Service Safeway Spearfish, SD Oct ’10-Jun ‘18
Customer service checker
Supervised self-check-out sales
Caregiver for Elderly Comfort Keepers Spearfish, SD Jul ’09-Oct ‘10
Efficiently provided emotional, household and medical assistance
Collections Rep. Premier Bankcard Spearfish, SD Feb ’02-Jan ‘09
Effectively addressed customer credit challenges and negotiated payments
Attended in-services and regular training
Upheld Fair Debt Collections Practices Act and other bank policies
Excellent success in troubleshooting problems for customers
Service Coordinator/ Community Living Instructor BH Workshop Rapid City, SD Dec ’96-Feb ‘02
Developed and implemented service plans to promote physical and mental growth
Procured and managed inventory for clients and office supplies
Served as community liaison and supervised activities
Associate Instructor for 2+ years teaching and supervising clients’ work skills at a motel
Education Masters of Rehabilitation Counseling Mankato State University Mankato, MN 1992-94
Skills
Excellent listening skills
Team player
Attention to detail
Analytical nature
18+ years customer service experience
Oral and written expression abilities
Extremely reliable and flexible
Positive outlook and sense of humor
References Available upon request