Customer Service Leader with Operations Experience
Resume:
Kimberly Newcomb
Dublin, VA *****
**********@*****.***
Professional Summary
Hardworking and reliable with 30 years in the customer service industry. I specialize in leadership roles as well as the ability to incorporate myself in any team. Proven track record in overseeing daily operations, shipping and receiving, overseeing inventory and quality control settings, all while maintaining compliance with safety and quality standards. Skilled in customer relations, conflict resolution, inventory management, and financial reporting. Authorized to work in the US for any employer
Work Experience
Janitor
Camrett Logistics-Fairlawn, VA
May 2025 to Present
Maintains and cleans all required areas of the facility, setup my the plant supervisor. Includes the following: refills and maintains all paper product dispensers, refills and maintains all soap and hand sanitizer dispensers, cleaning dispensers,sanitizers all aspects of 10 multi-person restrooms, all designated areas of 3 break rooms, all designated areas of 3 lobbies, all designated areas of 4 multi- person offices, and removes all trash and recycling bins. Customer Service Specialist
Camrett Logistics-Fairlawn, VA
June 2024 to Present
Shipping and receiving products ordered customers, including the process of required documentation of all inbound and outbound shipments.
Operates fork lift for purpose of unloading products as they arrive and loading ordered products as they are being shipped out.
Processes, stages, inspects, and schedules each order for pickup and delivery to customers. This includes all required paperwork and documentation.
Daily inventory counts and. submission of min/max reports to customers. Oversees current shortages and relays possible future shortages to our customers. Operates computer inhouse software as well as various software used by our customers. Actively engages all safety regulations and rules. Assistant Manager
Applebee's-Radford, VA
August 2023 to June 2024
Daily opening and closing of restaurant, hiring process and all internal documentation required, cooking, daily prep, customer service, daily deposits, cleaning, bartending, waiting tables, training, purchasing, inventory, customer complaints and concerns.
Brake Press Operator
Imperial-Dublin, VA
April 2023 to August 2023
Safely operate brake presses, tool setting, diagnostics and adjustments externally as well as in the computer system,, fabrication and alterations, used various tools; such as calipers, height gauges, rulers, squares, etc.. maintained and a documented minimal scrap and waste, inspected each product/parts for quality, maintain clean work area, daily inspection of presses and all othe equipment, internal paperwork. Machine Operator
Hutchinson-Wytheville, VA
November 2022 to April 2023
Operated various cold and hot molds, operate various cutting equipment, inspect all product, responsible for daily production, quality testing, kept a clean work area, maintained records and report of used and scrap, remolding and adjustments of products, maintain a safe and secure work space Machine Operator
Phoenix Packaging-Dublin, VA
April 2022 to November 2022
Maintained a clean/safe/ efficient work space, operated various in-line machinery, inspected all products and materials, accurately labeled product for shipping, packed product for shipping, trained new employees, daily reports of products.
Assistant Manager
Food Lion-Pulaski, VA
October 2021 to April 2022
Completed and supervised daily activities in the deli department, monthly inventory count, stocked shelves daily, customer service, training, cake decorating, cook, cleaning, Purchasing, daily reports,
Monthly and period budgets.
Opened and closed the front of the store, daily deposits, supervised cashier's, weekly scheduling, daily and shift counting of numerous cash register tills, set up new employees, customer service/complaints/ concerns, VA lottery operation/ordering/reporting. General Manager
Domino's-Dublin, VA
January 2021 to October 2021
Oversaw day to day restaurant operations, trained all new employees, opened and closed restaurant, daily bank deposits, customer service/complaints/concerns, managed daily reports, scheduling, hiring, present monthly meeting, daily and monthly inventory, purchasing, loss prevention, stocking product, cleaning, cooking, delivery.
Assistant Manager
Goodwill Industries of the Valleys-Fairlawn, VA
June 2020 to December 2020
Open and close the store, daily deposits, processing all required documents for internal system, inventory, daily goals, processing the merchandise received, stocking shelves, trained employees, service requests, safety adviser, supervised sales floor, pricing, monthly safety meetings, monthly safety inspections, customer cares and concerns.
Rental Manager
Pifer Properties Inc.-Dublin, VA
May 2016 to February 2019
Background checks, worked with HUD and other housing programs, responsible for work orders, rental inspections, daily deposits, responsible for leases and other contracts, cleaning rental units, responsible for all legal matters of evictions and judgments, inventory and purchasing, reconciliation of numerous accounts, accounts payable, accounts receivable, scheduling work orders, payroll, human resources, scheduling work orders.
Office Assistant
Dr. John C. McElroy, MD-Pulaski, VA
May 2011 to March 2015
Open and closed the office, daily deposits, inventory, HIPPA regulations, patient files, office filing, filing and submitting insurance claims, purchasing, cleaning, customer service, patient concerns and complaint,
repairs on glasses, training on contact lens wearing, accounts receivable. Lead Bartender/Bar Manager
AMVETS-Pulaski, VA
January 2008 to February 2015
Tended bar, waited tables, inventory, stocking, purchasing, working with various vendors, creating menu specials, training, cleaning, opening and closing, cooking, organizing and advertising for bands and other entertainment.
Front of the House Manager
Bella Pizzeria-Pulaski, VA
January 2005 to February 2015
Opened and closed the restaurant, responsible for cash drawer, delivery of food, cooking, prep work, waiting tables, cleaning, inventory, hiring and training, customer service complaints and concerns, preparation of menu and specials.
Education
Business Management (Associate)
New River Community College-Dublin, VA
January 1999 to May 2001
High school diploma
Pulaski County High School-Dublin, VA
August 1989 to May 1993
Skills
• Pallet jack
• Pricing
• Sales Management
• Micrometer
• Forklift - Forklift operation experience (3-5 years)
• Shipping and receiving return processing
• Goods transport load planning
• Office experience
• Commercial cleaning - Commercial cleaning experience (Less than 1 year)
• Time management
• Accounting software
• Cleaning - Cleaning experience (More than 20 years)
• Merchandising - Merchandising experience (1-2 years)
• Report writing
• Delivery management
• Team development
• Property leasing
• Conflict management
• Balance sheet reconciliation
• Sales
• Packaging
• Collection management
• Damaged goods handling
• Sales management
• Quick service & fast food restaurant
• Plastics injection molding
• Cocktail experience
• Bar
• Word processing
• Math
• Account Reconciliation
• Payroll
• Bank Reconciliation
• Google Docs
• Food management
• Hand trucks
• Staff training
• Medical records
• Office Management
• Databases
• Order tracking
• Cooking
• Customer communication
• Cake Decorating
• Appointment scheduling
• Events management - Largest event managed (1-100 attendees)
• Recruiting
• Purchasing - Purchasing experience (6-10 years)
• HIPAA
• Bookkeeping
• Assistant Manager Experience
• Office management - Office management experience (3-5 years)
• Shipping and receiving inventory management
• Upselling
• Inventory management - Inventory management experience (11-15 years)
• Microsoft Powerpoint
• Customer service
• Third-party logistics (3PL) warehouse experience
• Shipping logistics
• Employee relations
• Microsoft Word
• Load & unload
• Received goods storage
• Menu planning
• Microsoft Outlook
• Retail Sales
• Social media management - Social media management experience (6-10 years)
• Typing - Average typing speed (120-140 WPM)
• Analysis skills
• Accounting systems
• Restaurant management
• Nightclub
• Cash handling - Cash handling experience (More than 20 years)
• Fabrication
• Accounts receivable - Accounts receivable experience (6-10 years)
• Custodial experience - Custodial experience (11-15 years)
• Cash register
• Shipping & receiving
• Financial Report Writing
• Fashion retail
• Event Planning
• Data entry
• Budgeting
• Warehouse logistics management
• Warehouse experience - Warehouse experience (3-5 years)
• Human Resources
• Shipping documentation
• Press Brake Machine
• Preparation of receiving documents
• Accounting
• Windows
• Cold Rubber Molding
• Account management
• Coordinate measuring machine
• Journal Entries
• Driving
• Retail sales - Retail sales experience (Less than 1 year)
• Janitorial experience
• POS
• Cash management
• Human resources - Human resources experience (3-5 years)
• Landlord-tenant law
• QuickBooks
• Accounts payable - Accounts payable experience (3-5 years)
• Personal assistant experience - Personal assistant experience (3-5 years)
• Retail Management
• Clerical experience
• Management
• Bartending - Bartending experience (6-10 years)
• Logistics - Logistics experience (1-2 years)
• Inventory control
• Tooling
• Corporate accounting
• Accounts Receivable
• Labeling
• Shipping and receiving discrepancy reporting
• Section 8
• General ledger reconciliation
• Microsoft Excel
• Hot Rubber Molding
• Grocery store
• Manufacturing company experience
• Stocking - Stocking experience (3-5 years)
• Medical office experience
• Medical billing - Medical billing experience (1-2 years)
• Employment & labor law
• Attention to detail
• General Ledger Accounting
• Assembly
• Residential cleaning - Residential cleaning experience (3-5 years)
• Guest relations
• Leadership
• LIHTC
• Heavy lifting
• Precision measuring instruments
• Customer relationship building
• Fine dining experience
• Order picker
• Dispatching
• Manufacturing
• Quality Inspection
• Human resources management
• Account reconciliation
• General ledger accounting
• Order picking
• Shipment sorting
• Store Management Experience
• Sanitation
• Industrial cleaning - Industrial cleaning experience (1-2 years)
• Data analysis skills
• Editing - Editing experience (3-5 years)
• Computer operation
• Property management - Property management experience (3-5 years)
• Supervising experience - Supervising experience (10-20 years)
• Managing SKUs - SKUs managed (1,000-10,000 SKUs)
• Shipping and receiving inspections
• Quality control
• Restaurant experience
• Product demos
• Laundry
• Materials handling - Materials handling experience (1-2 years)
• Organizational skills
• Serving - Serving experience (More than 20 years)
• Customer relationship management
• Proofreading
• Planograms
• Order fulfillment
• Calipers
• Regulatory compliance
• Financial report writing
• Guest services - Guest services experience (More than 20 years)
• Continuous improvement
Certifications and Licenses
VA ABC Manager Alcohol Responsibility Training
Present
VA ABC MANAGER'S ALCOHOL RESPONSIBILITY TRAINING
January 2024 to Present
This is a certification that VA ABC offers for bar managers. It covers laws and requirements for serving, selling, and advertising alcoholic beverages. It covers beer, wine, and mixed beverages. ServSafe
January 2024 to Present
Driver's License
August 2025 to October 2030
Additional Information
I am an active volunteer for local veterans and the organizations that offers various services to veterans and their dependents. This includes bartending, cooking and serving food, organizing and operating fund raisers of various kinds.
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