Reliable Customer Service & Administrative Professional

MELISSA B. BOURGEOIS

PROFESSIONAL SUMMARY

Dynamic and highly organized Administrative Professional with over 10 years of experience specializing in clerical support, logistical operations, and superior customer service. Proven track record in optimizing office workflows, resolving complex client complaints, and managing high-volume scheduling in both medical and corporate environments. Expert in HIPAA compliance, financial record- keeping, and multi-line communication systems.

Gonzales, Louisiana 225-***-**** *****.*******@*****.*** EXPERIENCE

UPS (United Parcel Service, Inc.) Gonzales, LA

Customer Counter Supervisor

• Spearhead daily operations for package delivery and pick-up, ensuring maximum efficiency in local logistics

• Orchestrate driver routes and hourly pick-ups through strategic dispatching

• Resolve escalated customer concerns and facilitate package location to maintain high satisfaction ratings

• Audit and compile comprehensive daily reports regarding returns and package volume while managing driver timecards 09/2021 – Present

CENTRAL PROPERTY MANAGEMENT Gonzales, LA

Office Assistant / Receptionist (Part-time)

• Consulted with prospective tenants on complex regulatory requirements, pricing structures, and lease rules

• Facilitated the end-to-end application process, including unit showings, application reviews, and tenant matching

• Managed financial data entry for complex billing invoices and oversaw daily mail operations 10/2025 – 01/2026

GONZALES HARDWARE Gonzales, LA

Customer Service Representative (Part-time)

• Administered payroll and billing utilizing QuickBooks to ensure financial accuracy

• Drove equipment sales through expert product knowledge and promotional outreach 08/2024 – 10/2025

LOUISIANA DENTAL, INC. Gonzales, LA

Receptionist (Front Desk)

• Maintained rigorous HIPAA compliance while creating and updating confidential patient charts

• Streamlined patient intake using the Dentrix System for data entry, scheduling, and insurance verification

• Managed full-cycle patient billing, including payment processing, cash disbursement, and resolving outstanding accounts 06/2020 - 03/2021

H&R BLOCK Gonzales, LA

Receptionist (Part-time/Seasonal)

• Ensured financial integrity by balancing cash drawers at closing and processing service payments

• Managed high-volume appointment scheduling and multi-line telecommunications 01/2024 – 04/2024

MASSAGE ENVY Baton Rouge, LA

Receptionist (Front Desk)

• Managed high-volume appointment scheduling and multi-line telecommunications

• Ensured financial integrity by balancing cash drawers at closing and processing service payments 08/2019 - 06/2020

LAMENDOLA DENTISTRY Gonzales, LA

Receptionist (Front Desk)

• Streamlined patient intake using the Dentrix System for data entry, scheduling, and insurance verification

• Managed full-cycle patient billing, including payment processing, cash disbursement, and resolving outstanding accounts

• Maintained rigorous HIPAA compliance while creating and updating confidential patient charts 03/2019 - 07/2019

OUR LADY OF THE LAKE HOSPITAL Baton Rouge, LA

Patient Access Rep I

• Facilitated Emergency Room admissions by verifying insurance and reviewing HIPAA regulations with patients

• Processed time-sensitive payments and updated critical operational charts for patient care 09/2018 - 03/2019

MAIN STREET DENTAL CARE Gonzales, LA

Receptionist (Front Desk)

• Managed full-cycle patient billing, including payment processing, cash disbursement, and resolving outstanding accounts

• Maintained rigorous HIPAA compliance while creating and updating confidential patient charts

• Streamlined patient intake using the Dentrix System for data entry, scheduling, and insurance verification 09/2018 - 03/2019

References are available upon request.

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