Multifaceted Customer Service & Catering Professional
Resume:
Summary
I am a great team player,
I am quick to learn new job skills,
I am trust worthy
Experience
Kathy's Custom Catering
Caterer/Delivery Driver • Pounding Mill, VA
Prepping/gathering supplies for the lunch/event
Loading my van with supplies & hot food
Driving up to four hours away to deliver & set up food in a timely manner Interacting with the customer, making sure the set up is correct & to their liking When catering certain events we have to decorate, put linens on tables per customer request Working together with a team of people on big events After each big event I have to clean up. Package leftover food & label it for the customer I keep my van stocked with the essentials needed for a party in case the customer forgets something I always have it close by
TurboTax, Intuit
Customer Service Representative • Cedar Bluff, VA
Provided customer service remotely by answering inbound calls, emails, and chats Assisted customers with filling out and filing their taxes Demonstrated empathy and effectively deescalated angry customers Achieved one-call resolution for customer issues
Ensured customers received necessary assistance by transferring them to the appropriate department Utilized strong communication skills to address customer inquiries and concerns TurboTax, Intuit
Customer Service Representative • Cedar Bluff, VA
Provided customer service remotely by answering inbound calls, emails, and chats Assisted customers with filling out and filing their taxes Demonstrated empathy and effectively deescalated angry customers Achieved one-call resolution for customer issues
Ensured customers received necessary assistance by transferring them to the appropriate department Utilized strong communication skills to address customer inquiries and concerns Hallmark
Retail Merchandiser • Pounding Mill Va
Taking inventory & ordering merchandise
Sandra Hays
Pounding Mill, VA
************@*****.***
05/2005 - 08/2008
01/2005 - 04/2005
05/1990
Straighten shelves & stocking
Traveling to other stores & servicing them
Was responsible for servicing five stores
Built seasonal displays using a plan-o-grams
Hallmark alloted a certain amount of time to get the stores serviced. I worked efficiently & had the job finished within the time allotted
I also traveled to other stores & resets
Southern Pottery
Customer Service • Pounding Mill Va
Opening the store
Carry merchandise out to the sidewalk so it was visible from the road Count the till & open cash register
Assist customers when they needed help
When we received trucks I helped uploading them
I would price the merchandise & put it on display
Made flower arrangements
Ke the store tidy
Balancing the cash register
67 Grocery
Customer Service • Richlands, VA
Opening the store
Counting till & opening cash register
Stocking coolers
Stocking shelves
Assisting customers
Reading levels on gas tanks & recording it
Keeping store tidy
Skills
Communication Skills, Customer Service, Time Management, Food service, Microsoft excel, English, Microsoft word, Guest services, Restaurant experience
Education
Richlands Va
General Studies • Cedar Bluff Va, VA
Currently completing courses in counseling
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