Entry-Level IT Service Desk Specialist Title

OBJECTIVE

To obtain an entry-level position as a Service Desk Associate where I can utilize my technical skills, communication abilities, and problem-solving attitude to provide efficient IT support. EXPERIENCE

26/8/2024 - 3/7/2025

Managed insurance follow-up calls to U.S. healthcare payers (Medicare, Medicaid, Commercial) to resolve unpaid or denied claims.

Analyzed claim denials and rejections, determined root causes, and initiated corrective actions to ensure timely payments.

Verified claim status, eligibility, and coverage details with insurance representatives. Documented all call activities and payer responses accurately in the billing system (e.g., Athena, Epic, NextGen, Kareo, eClinicalWorks, Citrix, Medisoft). Coordinated with internal teams (coding, billing, and payment posting) for claim reprocessing or appeals.

R1

associate analyst, Accounts receivables

EDUCATION

2021-2024

B.com business studies

Grades - 72

2019-2021

commerce, economics,civics

Grades - 65

2019

secondary school

Grades - 64

2025

ITIL V4 certification

Grades - 68

LOYOLA ACADEMY

LOYOLA INTER COLLEGE

ST MICHAEL'S SCHOLL

PEOPLE CART

SKILLS microsoft excel,word,,

INTERESTS my interest lies in photography, playing cricket and watching cricket. I like watching educational videos on youtube

LANGUAGE Language known: English,tamil, telugu,hindi. ACHIEVEMENTS & AWARDS

College cricket team member

AGNEL JOHN

plot no 11,B,Sri krishna residency,jai jawahar nagar,golnaka,alwal, secunderabad 500010. P : 915-***-****

E : ******.*****@*****.***

DOB : 03/12/2003

W :

in :

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