Customer Service-Oriented Retail Associate

GIZELLA MCINTOSH

****S Coral Ln, Glenwood, IA ***34

712-***-**** ***************@*****.***

Professional Summary

Motivated and reliable student with experience in customer service, cash handling, and store closing procedures. Quick learner, able to manage tasks independently and maintain a professional, organized workspace. Known for being friendly, patient, and supportive with both customers and teammates. Seeking opportunities to further develop workplace skills and contribute positively to a team environment.

Skills

Customer service excellence

Reliable cash handling

Store closing and security

Time management and multitasking

Clear communication

Problem solving and conflict resolution

Maintaining cleanliness and organization

Friendly, respectful demeanor

Work Experience

Pharmacy Clerk

Hy-Vee Clinic Pharmacy – Glenwood, IA

August 2024 – August 2025

Provided friendly and patient assistance at pharmacy counter

Managed cash, card, and insurance transactions

Maintained confidentiality and followed HIPAA guidelines

Stocked shelves, organized pharmacy area, and monitored inventory

Scheduled refill requests and liaised with healthcare offices

Resolved concerns and improved checkout efficiency

Laundry Attendant

Flat Iron Laundry Center – Glenwood, IA

May 2023 – August 2024

Closed store independently and managed end-of-day procedures

Assisted customers with machines; answered questions patiently

Balanced multiple responsibilities: cleaning, helping customers, restocking, monitoring equipment

Maintained clean, organized, and safe environment

Reported maintenance needs and ensured smooth operation

Demonstrated reliability and punctuality

Education

Glenwood Community High School, Glenwood, IA

Expected Graduation: 2026

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