Customer Service Specialist with Retail Experience

CHRISTOPHER RODRIGUEZ *********@*****.*** 714-***-****

I have 4 plus years of work experience as a Customer Service Representative and Retail Sales Associate. Interested in a Customer Service position that will utilize my skills.

PROFESSIONAL SKILLS

Strong Customer Service skills

Organizational skills

Communication skills

Team player

Problem solver

Quick learner

WORK EXPERIENCE

Capital Group American Funds- Shareholders Services April 2022 – May 2025

Answered 50 plus phone calls daily from shareholders and financial advisors

Processed 20 plus financial transactions and maintenance of multiple accounts

Executed great Web assistance for shareholders and financial advisors

Oxford Suites – Front Desk Associate June 2019 – January 2020

Checking in arrival and departing guest for a hotel with 160 rooms

Answering daily phone reservations and up selling guest to maximize revenue

Handling daily guest service inquiries to enhance their experience

Executing Cash and Credit Card payments to balance daily register

Sonoma State University - Green Music Center Customer Service May 2018 – May 2019

Provided proper directions and answered questions about events.

Directed pedestrian and vehicle traffic for over 1,000 guests per event.

Maintained a safe environment for entering and exiting events.

Kohl’s - Seasonal Sales Associate October 2016 - January 2017

Provided excellent customer service to find desired merchandise with a positive attitude.

Maintained and restocked merchandise for the entire store.

Assisted customers requesting merchandise over the phone.

Maintained a safe environment for entering and exiting events.

STUDENT LIFE AND VOLUNTEERISM

Second Harvest Food Bank

Volunteered by packaging food and sorting household supplies. It taught me how much people need the simple things in life and inspired me to help more people.

RELEVENT PROJECTS

School project - Produced an informational pamphlet on the Foster Care system.

EDUCATION

Associates Degree (Sociology), Fullerton College (Fullerton, CA)

B.A. (Sociology), Sonoma State University (Sonoma, CA) 3.2 GPA

ADDITIONAL SKILLS

Proficient in Word, Excel, Outlook and PowerPoint

Contact this candidate