Technology-focused writer, editor, and analyst with AI and market
Resume:
Tim McElgunn
**** ****** *****, ****** ****, NJ *8003
www.linkedin.com/in/tim-mcelgunn/ *********@*****.***
Analyst, writer, and editor with extensive and varied experience researching and writing technology-focused market research studies, white papers, news articles, and blog posts. Record of accurate market and trend forecasting and effectively advising technology, media, and telecom companies. Demonstrated expertise in sales support, go-to-market strategies, product management and marketing, and competitive intelligence.
Skills
·Highly effective thought leader, writer and editor
·Story teller - Proven ability to assess and explain complex topics in context
·Extremely quick study in technical topics
·Enthusiastic and thoughtful collaborator, partner, and mentor
·Solid understanding of SEO strategies and tactics
Experience
Customer Service Specialist - State of NJ Division of Taxation Property Tax Investigation and Referral
April 2024 - present
• Research eligibility, property tax and deed history, notate files
• Resolve reimbursement issues, adjust accounts, approve and issue reimbursement payments and bills.
• Explain program requirements and assist with relief applications
• Passed background investigation required for access to highly sensitive information and secure systems
Director and Principal Analyst – TMT Advisory Services April 2017 - Present
Bespoke technology and media research and analysis services including:
Tech writing/editing – Requirements document, user guide and investor overview for AI-enabled mobile app.
Content production – Ghost-written white papers, articles, and blog posts examining Artificial Intelligence market status and trends, commercial applications, and ethics.
Business plan development and executive messaging - Verizon Consumer and Business, Genpact, and other global service providers
Research and analysis – Internal NLP strategy study for Fortune 50 software vendor, Infrastructure demand trends study for BT Open Reach, market landscape survey of Edge Cloud incumbent and startup providers.
Principal Analyst and Editorial Manager – Informa Tech HDI and ICMI Brands Sept 2021 – Oct 2023
Produced and managed all aspects of HDI and ICMI content including:
Represented HDI and ICMI to professional communities, establishing and nurturing relationships with thought leaders and contact center and tech support practitioners and vendor executives. Maintained continuous dialog with all stakeholders to guide coverage and content delivery strategy.
Developed, refined, and implemented research strategy to maximize content value and engagement with HDI and ICMI communities.
Produced monthly webinars of interest to ICMI (contact center) and HDI (tech support) practitioners and leadership. Worked with sponsors to refine topics and recruit independent SMEs for 30- to 60-minute educational presentations and panel discussions.
Conducted, analyzed, and presented findings of 4 major and a flexible number of sponsored industry surveys each year. Output includes executive summaries and presentation of findings at various Informa Tech trade shows, including SupportWorld Live and Contact Center Expo.
Contributed to Informa Tech’s content collaboration initiatives and manage cross-brand peer contact and communication.
Participated in defining and building AI test bed for HDI and ICMI content optimization
Editor – SuccessFuel HR Morning and CFO Daily News October 2018 — December 2020
As Associate Editor of HR Morning and Contributing Editor CFO Daily News:
Researched, wrote and edited daily journalism and long-form B2B content for SuccessFuel print and digital newsletters. Solicited and edited guest articles.
Worked closely with marketing to continuously improve content for SEO and personalization.
Wrote white Papers, infographics, and blog posts for internal and external clients.
Conducted competitive intelligence for SuccessFuel’s strategic planning and rebranding efforts.
Chief Analyst & Managing Editor - Bloomberg BNA 2006 – 2017
·Managed Broadband Advisory Service research and analysis product, managed daily news.
Delivered research, analysis and strategic advisory reports, presentations, and white papers.
Collaborated with clients from start-ups to Fortune 50 technology companies.
Business plan review, opportunity analysis, and strategy consultation.
Wrote and edited daily newsletters.
Built and maintained industry databases. Designed and managed consumer and SME surveys.
Managed and edited global team of regulatory correspondents.
Managing Analyst - Stratecast Partners
Led Stratecast’s Competitive Operator Strategies and Consumer Service Strategies research programs, focused on broadband services and technologies.
Provided strategy, product and business case consulting to the largest U.S. and global telecom providers and technology providers.
Proposed, researched and wrote syndicated and custom analysis and special topic reports.
Presented Stratecast Partners insight and advice at industry events and client engagements.
Supported sales with subject matter expertise and in negotiating project scope and schedules.
Technical Skills
Microsoft Office
Qualtrics – Survey creation and management
WordPress
Education
Bachelor of Arts, Communications Arts / Ramapo College of New Jersey
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