Route Operations and Customer Service Lead

TOSIN KOLAWOLE

***********@*****.*** +1-312-***-**** Conyers, GA 30012

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Skills

Sales monitoring

Staff supervision

Problem-solving

Operations management

Staffing assignments

Basic mechanical skills

Strong work ethic

Production leadership

Visual merchandising

Receiving shipments

Equipment operation

Customer service

Food handling safety

Food assembly

Experience

U.S. Xpress Ellenwood, GA

Truck Driver Class A

Company Overview: Dedicated Drivers, Ellenwood, GA.

OTR with a clean record.

Prepared detailed reports outlining trip, vehicle and passenger details.

Conducted pre-trip inspections of truck cab and trailer before departing from terminal or yard.

Reacted decisively and quickly to protect spoilage.

Maintained safe driving habits to protect property and general public on roadways.

Managed assigned routes efficiently to ensure on-time delivery of cargo.

Conducted daily DOT pre-trip inspections according to set checklist.

Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Maintained accurate records of deliveries, including dates, times, products delivered and customer signatures.

Uber/Lyft Chicago, IL

Driver

Company Overview: Chicago, IL

Chicago, IL

Established positive relationships with customers through courteous interactions.

Utilized feedback from passengers to improve service and address any shortcomings.

Handled cash and electronic payments, providing accurate change and processing transactions securely.

Fostered a welcoming environment, accommodating special requests when possible.

Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.

Resolved customer issues promptly and professionally, ensuring a positive experience.

Keshet Skokie, IL

DSP (Direct Support Professional)

Company Overview: Skokie, IL

Skokie, IL

Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.

Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.

Maintained detailed records of services performed on clients.

Worked effectively in team environments to make the workplace more productive.

Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Dollar Tree Tacoma, WA

Associate

Company Overview: Tacoma, WA

Tacoma, WA

Computed purchases and received and processed cash or credit payment.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Provided customer service support for inquiries, complaints, and returns.

Trained new associates on store operations, policies, and procedures.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Watched for and recognized security risks and thefts to prevent or handle situations.

Education

Jurez Driving School Chicago, IL

Commercial Driver's License in Class A

10/2023

Certifications and Licenses

Commercial Driver's License (CDL) Class A, 06/01/23, GA

First Aid CPR AED, 75, 10/01/14, Present

Activities and Honors

SOCCER

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