Quick with accuracy

Chin Ma

Los Angeles, CA, 626-***-****, *****.**@*****.***

SKILLS AND QUALIFICATIONS

Works well under pressure especially on multitasking

Proficient in Microsoft Word, Excel, Outlook, Teams; knowledge on Google or macOS and Apps

On social media: Instagram, Facebook, Twitter, Meetup/Eventbrite, Linkedin, Pinterest, WeChat

WORK EXPERIENCE

OCT 2023 – PRESENT Front Desk Support Trainee

NAPCA CA

Under supervision, the following have been trained and practiced:

•Answer phone calls with SCSEP inquiries and mail out preliminary

applications. Organized up-to-current intake, orientation, re-certificate,

applications, any agreements etc forms for participants and host agencies.

•Seek non-profit 501(c)3 organizations to partner with SCSEP program.

•Cooperate Director on events for quarterly meetings and basic computer training.

MAY 2022 – JUN 2023 Administrative Assistant/Data Entry Clerk Trainee

FELTON INSTITUTE CA

•Upskilling in Microsoft Office, Google Office and mac Office

•Team collaboration in developing plans of action

•Attended weekly meetings via MS Teams and Zoom

APR 2018 – AUG 2018 Bank Application Support

GOLDMAN SACH UT

•Monitor system alerts and correct errors if appear

•Record daily log and report to supervisor

•Provide technical support and troubleshooting

NOV 2007 – FEB 2013 Application Production Support

CITI GROUP NJ

•Developed system scripts

•Filed data and reports for clients

•Assisted in multiple projects for clients

•Assisted manager in checking data errors and creating reports

•Monitored client’s servers

MAY 2005 – MAY 2007 Analyst

THOMSON HEALTHCARE NJ

•Review and modify data files

•Code developed in HTML, CSS, XML, SAS

•Marketing outreach through mail, emails, and phone calls to customers

AUG 2002 – MAR 2005 Application Developer

AT&T NJ

•Client data management

•Assessed customer’s needs and calibrated systems to their specifications

•Installation of software, modems, devices based on systems

•Advised IT sales solution for customers based on their needs

•Worked on web front-back end program, adobe photo shop and web design

EDUCATION

1995 New York Institute of Technology (MS in CS), NY

1988 Zhe Jiang University (BS in EE), China

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