Technician

John Watson

Corpus Christi, TX 361-***-**** ***********@*****.***

Professional Summary

Detail-oriented and analytical aspiring Technical Support Representative with 20+ years of experience in field service operations, network cabling installation (Cat5/Cat6), LAN setup, and technical troubleshooting. Background leading technical teams, supervising multi-site operations, and optimizing service performance through preventive maintenance, root-cause analysis, and SLA compliance. Expert at improving response times, reducing repeat service calls, and enhancing customer satisfaction. Work Experience

Carriage Services Incorporated Corpus Christi, Texas Superintendent of Maintenance and Funeral Operations January 2021 – January 2023

● Directed cemetery and funeral operations by leading 10-member maintenance crews and coordinating logistics across 3 memorial parks, ensuring seamless services and pristine grounds

● Oversaw facility and heavy equipment maintenance, including backhoe, excavator, tractors, forklifts, and RTVs, through preventive programs, maximizing uptime and efficiency

● Supervised 20+ vendors and contractors, including electricians, plumbers, and landscapers, through performance oversight and coordination, controlling costs and maintaining quality standards

● Managed maintenance for multiple facilities, including funeral home offices, chapels, mausoleums, and maintenance shops, preserving property integrity and regulatory compliance

● Reported directly to executive leadership by delivering operational and budget updates, supporting financial accountability, and making strategic decisions Toshiba Business Solution Corpus Christi, TX

Regional Field Service Manager June 2018 – June 2020

● Led regional field service operations by supervising 25 technicians, optimizing service schedules, and enforcing performance standards, improving service response times and customer satisfaction

● Drove operational performance by analyzing service metrics, identifying gaps, and implementing corrective action plans, increasing efficiency and reducing repeat service calls

● Strengthened client relationships by resolving escalated service concerns and ensuring SLA compliance, enhancing retention and regional account stability

● Spearheaded P&L responsibilities by controlling labor, parts, and operational expenses, protecting regional profitability targets

● Developed and mentored 6 service teams through training, coaching, and accountability systems, elevating technical capability and productivity

Toshiba Business Solution Corpus Christi, TX

Field Service Manager February 2016 – June 2018

● Supervised field technicians, coordinating daily dispatch and workload distribution to ensure timely, high-quality service delivery and improved response performance

● Implemented structured troubleshooting protocols and preventive maintenance programs, decreasing equipment downtime and repeat service calls to boost operational efficiency

● Monitored service metrics and compliance standards, identifying performance gaps and enforcing corrective actions to drive continuous improvement and elevate customer satisfaction Toshiba Business Solution Corpus Christi, TX

Field Service Supervisor January 2008 – February 2016

● Directed frontline service technicians, delivering hands-on technical guidance and real-time field support to improve first-call resolution and service performance

● Oversaw diagnostics, installations, and preventive maintenance of business systems to guarantee equipment reliability and minimize operational disruptions

● Maintained accurate operational documentation and performance reports, enabling leadership visibility and data-driven decision-making

Skills

Technical Troubleshooting, Hardware Installation, Preventive Maintenance, Root Cause Analysis, Field Service Operations, SLA Management, Systems Diagnostics, Equipment Repair, IT Infrastructure Support

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