Armed Security Professional with Customer Focus
Resume:
Michaela Stephens
Tunica, MS *****
************@*****.***
Professional Summary
I work hard and I’m dedicated to my job at all times! I have strong communication skills! Willing to learn anything new!
Work Experience
Armed Security Officer
BLUE LIFE SECURITY, LLC-Memphis, TN
October 2025 to Present
Observe and report/ also care for kids/ de-escalate situations! Dealing with DCS kids in the system Armed Security Guard
Dynamic Security Solutions, LLC-Memphis, TN
November 2024 to October 2025
I work at a military base! Scanning badges and checking trucks! Customer Service Representative
Midsouth window fashion-Memphis, TN
July 2024 to January 2025
Worked on a computer, intering orders and answering phone lines, Customer service representatives job duties
Security Guard
TNT guard services-Memphis, TN
May 2023 to March 2024
I am an armed security guard at a truck company
Security Guard
Platinum Protection Services-Memphis, TN
January 2022 to January 2023
I am an armed security
Security Guard
Platinum Protection Services Inc.-Memphis, TN
January 2021 to January 2022
I updated weekly schedules
Consistent paperwork for employees
Schedule appointments for guards to train
answered phone calls all hours of the night!
Doing daily logs
Warehouse Worker
SOUTHWARK METAL MFG. CO.-Southaven, MS
August 2021 to October 2021
Handling metal
Cashier
Nesbit shell station-Nesbit, MS
July 2020 to July 2021
Attending to customers and being a cashier
Package Handler/Sorter
Kyrocera-Southaven, MS
January 2019 to March 2019
I made sure the order was there and numbered them before they went on the truck Education
High school diploma
Horn lake high school-Horn Lake, MS
August 2001 to May 2015
High school diploma
Skills
• Customer issue escalation
• Time management
• Computer operation
• Sales
• Loss prevention
• Customer returns handling
• Warehouse Experience
• Microsoft Teams
• Cash register
• Customer service video conferencing
• Customer support specialist experience
• Improving customer support response time - Customer support response time improved (More than 30%)
• Retail sales
• Typing
• Business development
• Microsoft Office
• Client interaction via phone calls
• Technical support
• Surveillance
• Computer skills
• Order Picking
• Customer support experience within technology industry
• Microsoft Dynamics 365
• Load & Unload
• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
• IT experience within tech
• Research
• Internal employee customer service
• Call center agent experience
• Care for kids/ good with kids
• Organizational skills
• Data entry
• Phone customer support
• Email customer support
• Microsoft Excel
• Basic math
• English
• Phone etiquette
• Customer support - Customer support experience (Less than 1 year)
• Customer support experience within retail industry
• Customer service
• Decision making
• Negotiation
• POS
• Maintaining patient confidentiality
• Communication skills
• Technical support representative experience
• Live chat
• Productivity software
• Client email correspondence
• Microsoft Powerpoint
• Packaging
• Security
• Outdoor work
• Administrative experience
• Greeting customers
• Phone call management
• Office experience
• Task prioritization
• Order processing
• Individual consumer customer service
• Inhome caregiver
• Call center experience
• Medical office experience
• Technical troubleshooting support
• Microsoft Word
• Inside sales
• Order Picker
• Experience with children
• Microsoft Outlook
• Shipping & Receiving
• Order inquiry handling
Certifications and Licenses
Armed Security License
October 2024 to October 2026
Guard Card
Contact this candidate