ServiceNow Developer with 4+ Years of Enterprise Experience

Vanitha Gadhireddygari ServiceNow Developer

IL, USA +1-312-***-**** ********************@*****.*** LinkedIn SUMMARY

ServiceNow Developer with 4+ years of hands-on experience delivering ITSM, ITOM, ITAM, CMDB, and SecOps solutions for enterprise clients in regulated environments. Strong background in JavaScript-based ServiceNow development, workflow automation, integrations, and CMDB alignment using CSDM. Experienced in building scalable solutions across multi-instance environments, collaborating with cross- functional teams, and supporting end-to-end delivery from requirements through production deployment. Proven ability to improve operational efficiency, data accuracy, and service reliability through practical, well-governed ServiceNow implementations. EDUCATION

Master of Computer Science May 2025

Illinois Institute of Technology Chicago, IL, USA

Bachelor of Technology in Information Technology May 2021 Sree Vidyanikethan Engineering College India

CERTIFICATION

ServiceNow Certified Application Developer

ServiceNow Certified System Administrator

Certified Implementation Specialist – Data Foundations (CMDB and CSDM) Micro-Certification -Service Portal

TECHNICAL SKILLS

ServiceNow Modules: ITSM (Incident, Change, Problem, Request), ITOM (Discovery, Service Mapping, CMDB Integration), ITAM (HAMPro, SAMPro), SecOps (Security Incident Response), AI-Assisted Automation (Agentic Workflows), Virtual Agent (NLU Workspace, Topic Designer), UI Builder / Now Experience, CSDM Alignment, Service Catalog, Service Portal, Flow Designer, Workflow Editor, ATF Scripting & Automation: JavaScript (Client & Server-side), GlideRecord, GlideAjax, GlideForm, GlideSystem, Business Rules, Script Includes, UI Policies, UI Actions, ACLs, RBAC, Scheduled Jobs, Subflows Integrations: REST API, SOAP API, MID Server, IntegrationHub, Workday, Active Directory, SAP, Splunk DevOps & Tools: GitHub, Jenkins, Postman, Visual Studio Code, MS Office Suite Web Technologies: HTML5, CSS3, AngularJS (Service Portal), Jelly (Legacy UI) Governance & Methodologies: ITIL4, CSDM 3.x, Role-Based Access Control, GDPR/ITGC compliance, Agile (Scrum), CI/CD, SDLC, CAB participation, UAT

PROFESSIONAL EXPERIENCE

IBM, USA Dec 2024 - Present

ServiceNow Developer

• Implemented and optimized ServiceNow ITOM Discovery by configuring schedules, credentials, probes, and patterns to accurately discover servers, network devices, and applications across on-prem and cloud environments.

• Designed and governed the CMDB aligned to CSDM 3.x, including CI class modeling, relationship mapping, and service associations to support impact analysis and operational reporting.

• Improved CMDB Health and Data Quality by configuring Identification & Reconciliation (IRE) rules, normalization, and de-duplication logic, increasing CMDB completeness and correctness by 25%.

• Administered and supported MID Server architecture, including placement strategy, credential security, and troubleshooting Discovery and ECC queue issues to ensure reliable data ingestion.

• Built CMDB health dashboards and reports to monitor completeness, correctness, and compliance, enabling proactive remediation and reducing data quality issues identified during audits by 30%.

• Implemented agentic AI–assisted workflows leveraging ServiceNow AI capabilities to autonomously triage incidents, trigger remediation actions, and orchestrate ITOM responses based on contextual CMDB and event data. Cognizant Technology Solutions Client: SOCIETE GENERALE Jul 2021 - Jul 2023 ServiceNow Developer

• Deployed SAMPro Publisher Packs (Microsoft, Adobe, Oracle) and configured software discovery models and reclamation rules and collaborated with procurement to reclaim 1,200+ unused licenses, avoiding ~$180K in unnecessary renewals.

• Managed Hardware Asset Management (HAMPro) workflows including asset receipt, allocation, maintenance, and disposal, integrated lifecycle data with CMDB to improve asset traceability.

• Built modern interfaces using Now Experience UI Builder and Client View Models (CVMs) for internal portals, reducing page load latency by 40% and improving accessibility across business lines.

• Developed Transform Maps, Business Rules, and data quality dashboards to reconcile discrepancies between CMDB, HAM, and software entitlements as part of internal compliance audits.

• Reviewed and maintained IntegrationHub spokes to automate tasks like data sync with Workday, AD provisioning, and financial data imports, enabling near real-time operations for HR and finance teams.

• Participated in internal CABs, led peer reviews of update sets, and contributed to documentation of deployment strategies for multi- instance environments.

Hexaware Technologies, India Jan 2020 - Jun 2021

Junior ServiceNow Developer

• Configured ITOM Discovery schedules and credentials for subnets across internal data centers, validated Discovery logs, classifiers, and identifiers to ensure accurate detection of CIs and relationships.

• Created over 25 Service Catalog items with Record Producers, UI Policies, Approval Flows, and Script Includes to handle onboarding, hardware provisioning, and HR requests which reduced turnaround time for standard requests by 40%.

• Developed and enforced ACLs, scripted security rules, and role-based access models to control access to sensitive modules (e.g., HR, Asset, Change), supporting GDPR-aligned data governance policies.

• Designed custom AngularJS widgets in the Service Portal for knowledge article search, SLA status lookup, and incident status check, improving user satisfaction and cutting helpdesk follow-ups by 30%.

• Automated workflows for Incident, Change, and Request Fulfillment using Flow Designer, introduced reusable subflows and tested via ATF to standardize business logic and reduce deployment time.

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