Customer-Focused Service Professional

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Tia Stepney

*** ******* *****

Saint Peters MO. 63376

Personal Cell: 636-***-****

Email: ************@*****.***

I am very organized and dedicated to any task assigned; loyal and ambitious. I welcome changes of any kind; I look at them as an opportunity to learn more. I am a very fast learner. I am always positive, very open minded and highly motivated.

Professional Experience:

03/2023 -08/2023 Customer Service Crew Member – Popeyes, Saint Peters MO.

• Responsible for greeting customers with a smile and positive attitude while taking their order and ensuring accuracy.

• Responsible for packing each order and providing outstanding customer service.

• Gathered and completed orders via headset while focusing on timeline goals provided by management.

• Ensuring inventory of front line and back line was replenished as needed. 11/2022-1/2023 Customer Service Crew Member – McDonald’s, Saint Peters MO.

• Responsible for greeting customers with a smile and positive attitude while taking their order and ensuring accuracy.

• Responsible for packing each order and providing outstanding customer service.

• Gathered and completed orders via headset with a time management goal of 4-5 minutes.

• Responsible for keeping the establishment clean at all times.

• Responsible for adhering to food safety and sanitation guidelines.

• Ensuring inventory of front line and back line was replenished as needed. 06/2022-08/2022 Customer Service Retail Associate – Old Navy, Saint Peters MO.

• Completed financial transactions for in-store customers with a focus on high level customer satisfaction.

• Assisted with product placement and inventory replenishment

• Performed timely and efficient Order fulfillment

• Answered inbound customer phone calls, using strong communication skills and attentive listening.

• Interacted with Management and peers to work as efficiently and effectively as possible 11/2021-04/2022 Customer Service Retail Associate - Burlington, Saint Peters MO.

• Completed financial transactions in a customer facing role.

• Assisted with product placement and inventory replenishment

• Performed timely and efficient Order fulfillment

• Answered inbound customer phone calls, using strong communication skills and attentive listening.

• Interacted with Management and peers to work as efficiently and effectively as possible 2

06/2021-10/2021 Food Service Team Member – Lutheran Senior Services, Saint Peters MO.

• Delivered meals to senior citizens in a courteous and professional manner.

• Partnered with a team while focusing on time management and efficiency.

• Followed directions of management with a positive attitude. Education

High School Diploma – Fort Zumwalt East - 2023

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