Senior Billing & Revenue Operations Specialist

Jim Richardson

Catoosa, Oklahoma

[918-***-****] [*********@*****.***]

PROFESSIONAL SUMMARY

Senior Billing & Revenue Operations Professional with 26 years of experience managing full-cycle utility billing within NISC iVUE. Expertise in cash posting, revenue reconciliation, delinquency and disconnect workflows, rate code configuration, proration calculations, and multi-million-dollar monthly billing cycle balancing. Process-driven and detail-oriented with a strong track record of ensuring financial accuracy, operational integrity, and cross-functional coordination across billing, service, and finance teams. CORE COMPETENCIES

● Revenue Reconciliation & Balancing

● Cash Posting & Payment Downloads

● Billing Cycle Management (4-Cycle Structure)

● Delinquency & Disconnect Operations

● Rate Code Assignment & Validation

● Proration & High-Dollar Adjustments

● Service Order Processing & Governance

● Revenue Integrity Controls

● Financial Data Validation

● Cross-Functional Coordination

● NISC iVUE System

● Process Optimization & Workflow Management

PROFESSIONAL EXPERIENCE

Senior Billing & Revenue Operations Specialist

Northeast Oklahoma Electric Cooperative

2020 – 2026

● Managed full-cycle utility billing operations utilizing NISC iVUE.

● Performed daily payment downloads and cash posting, reconciling incoming funds and validating financial accuracy.

● Led monthly balancing of four billing cycles, reconciling multi-million-dollar revenue totals and validating enterprise-level reporting accuracy.

● Generated delinquency reports and disconnect workflows, coordinating time-sensitive operational processes across departments.

● Processed remote service disconnections and restorations while ensuring compliance with company policies.

● Assigned rate codes, validated billing classifications, and ensured accurate service order processing.

● Calculated complex prorations and high-dollar revenue adjustments, including corrections totaling hundreds of thousands of dollars.

● Investigated billing discrepancies and performed structured financial research to determine root cause and revenue impact.

● Rebuilt and maintained recurring monthly spreadsheets for revenue consolidation and balancing.

Member Services Representative

Northeast Oklahoma Electric Cooperative

1999 – 2020

● Provided front-line account management and billing support for utility members.

● Researched and resolved complex billing discrepancies and service-related concerns.

● Conducted detailed account analysis to ensure proper rate application and billing accuracy.

● Served as escalation point for complex financial and service inquiries requiring cross-department collaboration.

● Maintained high-volume account management with strong attention to financial detail and accuracy.

SYSTEMS & TECHNICAL SKILLS

● NISC iVUE Billing System

● Microsoft Excel (spreadsheets, data entry, structured reporting)

● Revenue Reporting & Financial Documentation

● Database Navigation & Data Retrieval

ADDITIONAL INFORMATION

26-year tenure demonstrating stability, accountability, and progressive responsibility within a multi-million-dollar utility operation. Known for structured problem-solving, financial accuracy, and process discipline.

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