Business Analyst IT Systems & Process Improvement

PAVITHRA MANI

SUMMARY

Detail-oriented Business Analyst with 3+ years of experience in IT system analysis, business process improvement, and requirement management across the SDLC. Expertise in BRD, FRD, SRS, gap analysis, AS-IS / TO-BE modeling, and UAT. Strong experience in Agile environments, cross-functional collaboration, and delivering scalable, compliant enterprise solutions.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Business Analyst – Equiniti India

Jun 2024 – Present

(BRD, FRD, SRS, Use Case Documentation)

(BPMN, UML, Flowcharts)

(Interviews, Workshops, JAD)

(JIRA, Confluence, Kanban, Scrum Master)

(Balsamiq, Lucidchart, Figma)

(Functional Testing, UAT, Traceability Matrix)

Designed and documented enterprise CRM solutions including Sales Management, Lead-to-Cash, Contract Lifecycle Management, Case Management, and Billing systems. Created detailed process flows, wireframes, use case diagrams, and functional specifications. Worked closely with stakeholders to gather and validate business and functional requirements. Conducted functional testing and UAT, ensuring alignment with business requirements. Managed change requests and supported continuous system enhancements. Collaborated with cross-functional teams to deliver scalable low-code platform solutions. Analyze and optimize enterprise IT systems and workflows, with a focus on financial and payment processes. Gather, document, and validate requirements (BRD, FRD, SRS, user stories) for LOS, LMS, UPI, credit card, and settlement flows.

Conduct gap analysis and AS-IS/TO-BE modeling to support digital transformation initiatives in the payments Collaborate with product, development, and QA teams to ensure accurate implementation. Lead User Acceptance Testing (UAT) for payment modules, prepare test scenarios, validate transaction outcomes, and support go-live activities.

Chennai, TamilNadu,India +91-988******* ***************@*****.*** LinkedIn: linkedin.com/in/pavithramani224

Business Analyst – Excelacom Technologies

Sep 2022 - May 2024

Business & System Analysis

Process Optimization & WorkflowAutomation

Stakeholder Engagement &RequirementElicitation

IT System Analysis & SolutionDesign

Agile & Scrum Methodologies

Risk & Gap Analysis, ChangeManagement

Wireframing & Prototyping

Testing & Quality Assurance

EDUCATION

CERTIFICATIONS

TECHNICAL SKILLS

PROJECTS & ACHIEVEMENTS

Certified Agile Scrum Master (ASM)

CBAP – Business Analysis Foundation

Business Process Modeling & BPMN 2.0

Lean Six Sigma Green Belt

Product Management Fundamentals

Master of Business Administration (Technology Management) Anna University (CDE), Chennai Sep 2022 – Sep 2024 Bachelor of Engineering – Computer Science

Dhanalakshmi Srinivasan Engineering College, Perambalur Jun 2018 – Jun 2022 Reduced manual effort by approximately 30% through workflow automation. Improved requirement clarity, reducing development rework by 20%. Supported UAT cycles resulting in zero critical defects during production release. Tools: JIRA, Confluence, Lucidchart, Draw.io, Balsamiq, Figma, SQL, Power BI Methodologies: Agile Scrum, Kanban, BPMN 2.0, Lean Six Sigma CRM & Enterprise Systems: Salesforce, CPQ, Work Order Management, Service Orchestrator, CARE 360, Case Management.

Finance: Lending, LOS, LMS, Microfinance, Accounts Payable, Account Receivables, General Ledger. Testing & Validation: Functional Testing, UAT, Traceability Matrix

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