Operations & Community Engagement Specialist

Madison Jones

Arlington, Virginia

+1-330-***-**** ********@*****.***

Professional Experience

Dignity Memorial 2024 - Present

Field Operations Coordinator Falls Church, VA

•Supporting families through the arrangements of pre-planning and at-need burials at National Memorial Park Cemetery.

•Standing at attention for services to accommodate attendees, planners, service members, and clergy during entire time of need.

•Liaising between funeral homes, main headquarters, grounds crew, counselors, and families to ensure smooth burials start to finish. Catholic Funeral & Cemetery Services 2024

Family Service Advisor Youngstown & Cortland, OH

•Educating families about financing, burial and cremation options, and heritage laws.

•Selling grave rights, memorialization, ad estate properties through cemetery tours and home visits.

•Building relationships with the diocesan community during outreach events off-site to generate new leads and strengthen community. The Society of St. Vincent de Paul 2022 - Present

Volunteer Program Director, Transition Coordinator Warren, OH

• Developed the Back2Work program to train recently incarcerated individuals for the modern workforce and secured job opportunities.

• Coach Catholic charity staff on grant preparation, service standards, bookkeeping, and community outreach.

• Upgrading / integrating administrative applications for HR, accounting, volunteer management, and organization.

• Transitioned soup kitchen and thrift store to larger venues to meet intensified community needs. Callahan & Associates 2021 - 2023

Account Manager Washington, DC

• Implemented banking industry's first Impact Network to measure sustainability, recruiting partners to participate as well as hosting specialized webinars and organizing private seminars for clients.

• Presided over 300+ accounts to ensure client satisfaction and keep clients active on our analytics platform, using proprietary data & analytics software to monitor utilization rates & usage patterns.

• Consulted with c-suite leaders to sustainably invest funds into communities or charter charitable foundations, leading to successful community projects and increased client trust.

EverFi 2019 - 2021

Customer Success Manager Washington, DC

•Facilitated communication between sales, leadership, product, legal, customer support, and engineering teams.

•Reviewed digital content to identify bugs then optimize navigability, accessibility, inclusivity, and user workflows.

•Monitored customer satisfaction and project resolution targets in Salesforce & JIRA to optimize UX.

•Shaped corporate leaders' understanding of stakeholder needs & goals during objective-setting discussions. Interfolio 2018 - 2019

Scholar Advocate Washington, DC

•Supported hundreds of universities transitioning to digital management of the faculty lifecycle, from hiring to tenure.

•Guided applicants, scholars, and search committees of varying technical ability while overseeing position listings.

•Piloted a live web chat service available to medical school applicants, academic administrators, and higher ed faculty. UrbanStems 2016 - 2018

Expansion & Development Lead Washington, DC - Baltimore, MD

•Launched a central distribution center to supply regional offices, facilitating product movement and sales operations.

•Coordinated daily with fulfillment centers, courier fleets, and customer service teams to ensure seamless delivery.

•Tracked product movement metrics to document revenue performance, brand growth, quality indicators, and inventory. C&T Youth Technology Academy 2013 - 2016

Debate Coach, Public Speaking Instructor Rockville, MD

•Coached 5 classes of ESOL/first-generation Chinese students (grades 6-12) for extracurricular enrichment program.

•Trained three nationally competitive high school debate teams, elevating cultural literacy and English mastery.

•Shaped lesson plans to discipline conversational fluency, research strategy, question design, and global philosophies. Education

American University, Kogod School of Business Dec 2017 Bachelor of Science, Business Administration - Sustainability Youngstown State University, Williamson College of Business May 2025 Master of Business Administration - Organizational Leadership

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