SOC/NOC Analyst - IT Security & Incident Response Specialist

Damali Glover

Jacksonville, FL

251-***-**** ️ **************@*****.***

Professional Summary

IT and Security professional with hands-on experience in monitoring, troubleshooting, and supporting enterprise systems in regulated environments. Strong foundation in network operations, cybersecurity fundamentals, incident response, and identity and access management. CompTIA Security+, Network+, and A+ certified, with academic and practical exposure to SIEM concepts, threat detection, log analysis, and network monitoring. Proven ability to document incidents, escalate appropriately, and collaborate with cross-functional teams to maintain system availability, integrity, and security. SOC / NOC Analyst–focused

Core Technical Skills (SOC / NOC Aligned)

Security Operations Center Fundamentals (SOC)

Network Operations Center Monitoring (NOC)

Incident Detection, Analysis & Escalation

SIEM Concepts & Log Analysis

Network Monitoring & Troubleshooting

TCP/IP, DNS, DHCP, HTTP/S

Identity & Access Management (IAM)

Multi-Factor Authentication (MFA)

Account Provisioning & Access Control

Threat Identification & Fraud Detection

Incident Response Lifecycle

Ticketing Systems (ServiceNow-style workflows)

Active Directory (User & Group Management – Basic)

Operating Systems (Windows)

Change Management & SLA Adherence

Security Documentation & Reporting

Certifications

CompTIA A+

CompTIA Network+

CompTIA Security+

Education

Florida State College at Jacksonville

Associate Degree – Information Technology Security (In Progress)

New Horizons Computer Training School

April 2022 – November 2022

Relevant Coursework

Network Fundamentals & Network Security

Cisco Networking I & II

Security Operations & Incident Handling

Data Forensics I & II

Techniques of Computer Hacking & Incident Response

Operating Systems Foundations

Hardware, Software & Server Configuration

Risk Management & Security Controls

Professional Experience

Technical / Provider Support

Zellis August 2022 – August 2024

Monitored and supported secure enterprise portals, ensuring availability, performance, and secure access for providers.

Investigated authentication issues including account lockouts, MFA failures, and permission errors.

Created, updated, and escalated tickets based on incident severity and SLA requirements.

Assisted in identifying, documenting, and preventing fraudulent or suspicious activity.

Applied security best practices while handling sensitive data in compliance with internal policies.

Communicated incident status clearly to stakeholders and documented resolution steps.

IT Support Specialist (Contract)

Florida Blue May 2022 – August 2022

Provided Tier 1 IT support to internal users in a regulated healthcare environment.

Monitored system access issues and responded to incidents affecting availability and user authentication.

Supported MFA enrollment and troubleshooting, reducing access-related incidents.

Documented incidents, root causes, and remediation steps in a ticketing system.

Collaborated with higher-tier teams to escalate network and security-related issues.

Assistant Manager

Blue Orchid Thai Cuisine – Jacksonville, FL January 2022 – March 2022

Oversaw daily operations, inventory, and staff scheduling.

Maintained operational documentation and resolved issues under time constraints.

Demonstrated leadership, accountability, and incident resolution skills transferable to NOC/SOC environments.

Culinary Specialist / Technical Support

U.S. Navy – Norfolk, VA July 2016 – January 2022

Supported operational systems and applications in a mission-critical environment.

Trained personnel on software and system usage, ensuring operational continuity.

Assisted with system troubleshooting, performance monitoring, and issue escalation.

Followed strict procedures, documentation standards, and security protocols.

Worked collaboratively in high-pressure environments requiring accuracy and reliability.

SOC / NOC Analyst Keywords

SIEM • SOC Operations • NOC Operations • Incident Response • Log Analysis • Network Monitoring • Threat Detection • Alert Triage • Escalation Procedures • TCP/IP • DNS • DHCP • IAM • MFA • Active Directory • Ticketing Systems • SLA • Change Management • Security Compliance • Risk Mitigation • System Availability • Root Cause Analysis

Additional Strengths

Strong analytical and troubleshooting skills

Excellent written and verbal incident reporting

Ability to follow runbooks and standard operating procedures

Security-first mindset

Experience working 24/7 operational support environments

Contact this candidate