Customer Care & Guest Relations Specialist

Shawn Randle

Guest Relatios Representative

Fort Walton Beach, FL 32548

***********@*****.***

+1-816-***-****

Professional Summary

Friendly, enthusiastic Customer Care Agent with over 20 years specializing in customer resolution, billing and problem-solving skills.

Willing and capable to learn new tasks quickly, proficient in positive customer relationship building. Represents the establishment with a friendly, but professional demeanor at all times. Willing to relocate to: Panama City Beach, FL - Destin, FL Authorized to work in the US for any employer

Work Experience

Guest Relations Agent/ Front Desk

Compass Resorts-Destin, FL

June 2025 to Present

Inbound call guest making reservations, resolved guest issues with condo, assisted rental manager with condo upkeep.

Programs used Microsoft Office, Excel, Kaba, Salto, Word. Customer Care Agent

CVS Caremark-Lee's Summit, MO

October 2019 to June 2025

Customer issue resolution

Programs

Microsoft, excel, Five 9, compass, word.

Customer Care Agent

EXL-Lee Summit MO

July 2018 to October 2019

Customer resolution

Communication with management

Decision making

Problem solving

Customer Service Representative

A.B. May-Kansas City, MO

October 2017 to May 2018

Responsibilities include communication with customer, dispatchers and other departments to ensure problem resolution for the customer.

Logistics LTL Operations Representative

Freightquote-Kansas City, MO

October 2009 to October 2017

Logistics representatives insure that the company is runs seamlessly and have the responsibility of taking proactive action to solve a variety of issues.

Responsibilities included: Excel, communication with carriers, tracking freight, customer resolution, booking shipments and billing.

Education

Some College

Business Administration and Accounting

Shoreline Community College-Seattle, WA

1991 to 1992

Upper secondary education

Skills

• Payroll

• Financial sales

• Computer operation

• Hospitality

• Team leadership

• Staff development

• Prospecting

• Account management

• Manual transmission

• Accounting software

• Staff training

• Facebook

• Time management

• Lead generation

• Budget planning

• Customer communication

• Restaurant experience

• Office experience

• English

• Attention to detail

• Laundry

• Client interaction via phone calls

• Call center agent experience

• Retail sales

• Depositing cash

• Part sourcing

• Supplier management

• Budgeting

• Communication skills

• Recruiting

• Achieving sales targets

• Accounting and finance experience

• Interpersonal communication

• Payroll processing - Payroll processing experience (1-2 years)

• Making change

• Property renting

• Website management

• Microsoft Excel

• Team development

• Customer support specialist experience

• Staff scheduling

• Merchandising

• Property management tools

• Sales strategy

• Vacation properties

• Leadership

• Experience with children

• Administrative experience

• Organizational skills

• Customer service

• Guest services

• Dispatching

• Housekeeping management

• Microsoft Office

• Customer complaint resolution

• Microsoft Outlook

• Pricing

• Interviewing

• Staffing management

• Phone etiquette

• Productivity software

• Vendor management

• Writing skills

• Property management

• Customer service manager experience

• Talent acquisition

• Clear language communication

• Computer skills

• Complaint handling

• Cleaning

• Commercial cleaning

• Cash handling

• Team motivation (leadership skill)

• Working with people with disabilities

• Phone communication

• Windows

• Sales team management

• Bookkeeping

• Objection handling (sales technique)

• Technical Proficiency

• Computer literacy

• Managing budgets in a finance role

• Sales experience within hospitality industry

• Assistant manager experience

• Business development

• Retail management

• Data entry

• QuickBooks

• Microsoft Word

• Accounting

• Driving

• Full cycle recruiting

• Automotive parts management

• Front desk

• Analysis skills

• Resort

• Management

• Negotiation

• Managing hospitality teams

• Vendor negotiation

• Employee onboarding

• Real estate administrative experience

• Accounting systems

• Supervising experience

• Guest relations

• Typing

• Product demos

• Organizational budget management

• Balancing cash drawers

• Health insurance sales

• Electric pallet jack

• Sales pipeline

• Retail sales transactions

• Inventory management

• POS systems

• Entrepreneurship

• Project management

• Hospitality management

• Retail math

• Payroll management

• Processing cash transactions

Certifications and Licenses

Driver's License

Additional Information

● Customer Service

● Communication

● Time Management

● Active Learning

● Positive Outlook

● Conflict Resolution

● Sincerity

● Attention to Detail

● Active Listening

● Critical Thinking

● Complex Problem Solving

● Self-Control

● Assertiveness

● Empathy

● Humor

● Excel Expert

Contact this candidate