Resourceful Customer-Focused Service Professional
Resume:
Cathy Harley
Quincy, FL *****
****************@*****.***
Seeking a rewarding and challenging position that not only involves my current skills but will also help me to acquire new ones.
Resourceful problem solver who is adapt at remaining calm in stressful situations. Highly professional, dependable, reliable, and able to perform duties with minimal supervision. Experienced problem solver with demonstrated ability to de-escalate customers interactions .Productive relationship builder; excels at listening to customer needs and creating solutions that provide value to the customer. Authorized to work in the US for any employer
Work Experience
Merchandiser/Cleaner
Shiftsmart - Tallahassee, FL
November 2022 to Present
• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise.
• Prepare and organize merchandise on the shelves.
• Keep the store clean and the trash dumped.
Survey Caller
Dynata - Remote
October 2022 to November 2022
# Responsible for conducting professional telephone interviews with voters by reading questions and recording answers on the computer.
# Maintained records of interviews, surveys, and compiled information.
# Coordinated with supervisor, prepared, and submitted assignments every day.
# Ensured achievement of all survey objectives and interpreted questions accurately. Food Service Worker
Florida State Hospital - Chattahoochee, FL
March 2022 to May 2022
# Followed proper sanitation procedures when handling food and utensils to prevent contamination of food items.
# Ensured compliance with company service standards and inventory procedures.
# Utilized approved food recipes and production standards to ensure proper quality, serving temperatures, and standard portion control.
# Performed other duties as assigned such as delivering meals to patient rooms or carts, preparing trays, etc., within established time frames and quality standards. Cultivation Technician
Trulieve - Quincy, FL
February 2019 to August 2021
# Provided quality care and attention to the growing process of the plants from clone to harvest which included cloning, transplanting, watering, and providing nutrients.
# Communicated with the support team and management continuously regarding plant happiness, pest outbreaks, and equipment issues.
# Supported other grow team members throughout the grow as needed, including spraying for pest management, supporting colleagues in other grow rooms, or supporting outside of grow room. Direct Support Professional
Gadsden Senior Services Inc - Quincy, FL
September 2017 to February 2019
# Provided direct support and supervision to participants in home, community, and work settings, by modeling appropriate behavioral and functional life skills to encourage greater independence.
# Implemented best practices when assisting and supervising self-help needs, including eating, personal hygiene, grooming, and dressing.
# Built positive relationships with participants, caregivers, employers, community partners, and case managers, by facilitating communication, providing information, and advocating for participant needs.
# Observed, documented, and reported daily progress toward goals and objectives including semi-annual reports and Personal Future Plans.
Stay At Home Mom
Home Mom - Quincy, FL
September 1994 to September 2017
Education
Junior High School Education
Skills
• Customer Service
Phone Etiquette
• Phone etiquette
• Qualitative research interviewing
• Data entry
• Communication skills
• Typing
• Data collection
• Telemarketing
• Market research
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