Senior Technical Sales Support Coordinator

Lydia Holmes

*************@*******.*** 678-***-****

Proven self-starter with ability to multi-task and complete assignments and projects…

20+ years of expertise in management, sales, customer service and technical support…

Experience

Comcast

Coordinator 1, Technical Products Sales Support-Smyrna, GA 2021-2025 2012-2013

Ensured sales contracts meet order acceptance criteria and input them into CSG billing system; rejected those not meeting criteria back to sales.

Interacted with small and medium business customers via phone and email for installation, rescheduling, order status and other service/install inquiries.

Updated multiple internal systems including CSG, Work Bench, and Sales Force with customer information.

Performed consistently meeting center metrics.

Coordinator 2 Technical Products Sales Support WOM-Alpharetta, GA 2014-2021

Validated documentation to ensure correct customer phone numbers are ported to Comcast.

Interface with sales, support, BSC, and customers as needed insuring installation is successful.

Navigate multiple systems to ensure successful TN porting: Workbench, Salesforce, Neustar, CSG, ETS, DST, and NPS.

Utilized carrier portals including AT&T, Charter, TCG, Windstream, Level 3, Frontier, CenturyLink, VZ Business, Cavalier, Vonage, XO Communications and Birch to facilitate the porting process.

Processed error resolutions such as E42s, E30s, and E37s. Processed toll free number porting.

Coordinator 2, Errors and Resolutions Team-Smyrna, GA 2013-2014

Interacted daily with small and medium business customers via phone and email to correct errors with phone numbers, LOAs, RespOrgs, and other issues with their order issues.

Built Hierarchy accounts for customers with multiple sites who desired a single bill in the Chicago market.

IP reclamations.

Navigated through multiple applications including BTS, NPS, ETS, Stars, Neustar, e-Slam and other internal systems for process completion.

Updated systems such as Work Bench and CSG to reflect revised order information.

Education and Certifications

M.B.A., Florida International University, Miami, FL

B.S., Marketing, Indiana University, Bloomington, IN

e-PRO certification

GRI designation

Nortel Network Certified Support Specialist, NNCSS

Community Service and Volunteerism

PTA Vice-president Harmony Leland Elementary 2003-2004

PTA President Harmony Leland Elementary 2004-2006

PTA Treasurer Harmony Leland Elementary 2006-2007

HOSTS mentor Harmony Leland Elementary 2003-2007

Parent volunteer Lindley Sixth Grade Academy 2008-2009

PTSA Membership Co-chair Pebblebrook High School 2011-2012

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