Operations Leader with Diverse PM Experience
Resume:
Jennifer Angulo
Objective
To obtain a management, project manager, billing, sales, and or customer support position. Where I can utilize my skills, experience, and education. A company where there is room for advancement and expansion. I am looking for a company that can benefit from the skills and experience I carry. A company/organization that is family oriented and is my home away from home.
18 N Union St
Elgin IL, 60123
*********@*****.***
EXPERIENCE
LRS, Rosemont IL — Temp Services/Commercial Dispatch june 2024- PRESENT
Answer high call volume, customer support, resolving issues for customers for rolloff or pitstop department, schedule new accounts and existing accounts, create new contract agreements via DocuSign, assist other team mates and new hires, and answer billing questions. Routing routes to drivers, fuel budgeting spreadsheet, closing commercial routes, assisting with missed recovery. Debriefing drivers, and creating work order bills for any extras.
Windy City Jewelry & Loan, Elgin IL- Pawn Broker
April 2023 - June 2024
Assist with loans on electronics, luxury handbags, high end shoes, gold, diamond, televisions, apple products. Customer service, translation, collections, audit and payments received.
NuEra, Streamwood IL — Office manager & Dispatcher June 2021 - April 2023
Answered over 100 calls daily, scheduled all renovations, carpet cleaning, overnight on call for floods, payroll, auditing, managing office staff. AT&T, Arlington Heights IL - Project Manager
May 2017- June 2021
Oversee new accounts, dispatch techs to installation, set up soft phones, customer service, train new hires
EDUCATION
Harper, Palatine — GED & Associates
SKILLS
CRM- PTS, ESS, RCM,
SALESFORCE, NETGO, & EPIC,
MICROSOFT, EXCEL,
OUTLOOK, QUICKBOOKS
DESKTOP AND ONLINE
VERSION, TRUX.
LANGUAGES
English, Spanish, and ESL
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