Versatile Customer Service & Collections Professional

A’Destine Colson

*** **** ******* **, ********, SC 29229

Phone: 704-***-****

Email: ************@*****.***

Professional Summary

Dedicated and versatile professional with years of experience in customer service, collections, and team training. Proven ability to handle complex tasks, negotiate payments, and work effectively in fast-paced environments. Seeking to leverage skills and experience in a rewarding opportunity with a progressive organization.

Education

Sun Valley High School, Indian Trail, NC

Diploma, 2017

Professional Experience

Allied Financial

Collections Call Center Representative

2019–Present

Process inbound and outbound collection calls in a fast-paced environment

Utilize computer systems for skip tracing and case management

Inform clients of unresolved cases and coordinate with county offices

Negotiate payment plans and initiate recovery processes

Demonstrate critical thinking and problem-solving skills

Multitask and collaborate effectively with team members

Use copiers, faxes, scanners, and internet portals efficiently

Berry Global

Machine Operator

2019

Operated machinery and packed rolls of plastic

Used hand tools and inspected materials for quality

Maintained productivity with minimal supervision

Kentucky Fried Chicken

Crew Member / Team Trainer

2017–2019

Trained new crew members and managed store opening/closing

Handled inventory, food preparation, and customer orders

Maintained cleanliness and balanced registers

Burger King

Crew Member

2016–2017

Assisted with front line and drive-thru operations

Maintained cleanliness and restocked supplies

Supported management with store closing procedures

Skills

Customer Service & Collections

Payment Negotiation & Recovery

Team Training & Collaboration

Critical Thinking & Problem Solving

Multitasking in Fast-Paced Environments

Microsoft Office Suite (Word, Excel, PowerPoint)

Adobe Systems / Adobe Acrobat

Office Equipment Operation (copiers, faxes, scanners)

Internet Research & Portal Use

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