Multi-skilled Technician and Customer Service Pro
Resume:
Erica Lawson
Nashville, TN *****
*************@*****.***
Professional Summary
Dependable self-starter that is great in multitasking. Skilled in customer service with great communication skills. Experienced in assembly and machine
operations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Hygiene Sales Technician
Enviro-Master Services-Nashville, TN
October 2024 to Present
1. Responsible for maintaining high levels of cleanliness. 2. Pays attention to detail and thoroughness in cleaning tasks. 3. Works independently and follow instructions.
4. Time management
5. Deliver and install equipment ensuring proper functionality. Assembler/Production
Heatcraft-Tifton, GA
November 2021 to Present
1. Produces components by assembling parts and subassemblies. 2. Reads and deciphers schematics, blueprints, and assembly instructions. 3. Positions or aligns components and parts, either manually or with hoists. 4. Uses hand tools or machines to assemble parts.
Assembler
nashville record pressing-Nashville, TN
May 2024 to September 2024
1. Assembled components of records.
2. Kept work area clean.
3. Completed quality checks
Delivery Driver
Amazon DSP-Nashville, TN
February 2024 to April 2024
Followed traffic laws
Load and unload vehicle
Met delivery deadline
Planned routes using GPS
Collections Representative
CREDIT BUREAU ASSOCIATES-Tifton, GA
August 2021 to October 2021
1. Monitoring accounts to identify overdue payments. 2. Finding and contacting debtors to arrange debt payoffs. 3. Keeping accurate records and reporting on collection activity. Warehouse Worker
Target Distribution Center-Tifton, GA
September 2018 to July 2021
Pick and fill orders from the stock.
Stock the warehouse
Server Trainer Tifton, Ga
Cracker Barrel Old Country Store-Tifton, GA
May 2006 to February 2018
• Set dining tables according to type of event and service standards.
• Quickly recorded transactions in MICROS system to deliver prompt service.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Immediately reported accidents, injuries or unsafe work conditions to manager.
• Demonstrated genuine hospitality while greeting
and establishing rapport with guest.
• Provided friendly and attentive service.
• Inventoried and restocked items throughout the day.
• Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
• Assisted co-workers whenever possible.
• Routinely carried large loads to kitchen for washing. Education
High School Diploma
Tift County High School-Tifton, GA
2001
Associate's degree
Certificate
South Regional Technical College-Tifton, GA
Skills
• Microsoft Office
• Clerical experience
• Customer service
• Supply chain process improvement
• Typing
• Data entry
• Professional email communication
• Phone communication
• Written communication
• Record keeping
• Interpersonal skills
• Improving customer support response time
• Computer operation
• Microsoft Outlook
• Phone etiquette
• Organizational skills
• Policy & process development
• Phone call management
• Order entry
• 10 key typing
• Logistics
• Multi-line phone systems
• Microsoft Excel
• Productivity software
Languages
• English
Certifications and Licenses
Forklift Certification
Driver's License
Non-CDL Class C
September 2023 to September 2026
Passenger Endorsement
Pallet Jack Certification
CDL C
Additional Information
SKILLS
• Customer service
• Assembly instruction
• Equipment operation
• Math skills
• Small part assembly
• Computer skills
Last modified: 5:34 PM
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