Virtual Assistant
Resume:
Okonkwo Cynthia
Lagos, Nigeria
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Professional Summary
Highly organized and dedicated Virtual Assistant with a blend of administrative support, data management, project coordination, and customer service experience. As a recent graduate with a BSc in Statistics, I've completed NYSC and earned certifications in Google Project Management and ALX Virtual Assistance. Skilled at handling multiple tasks efficiently, maintaining confidentiality, and using transferable skills from teaching and internships to drive efficiency and support dynamic teams in remote environments.
Professional Experience
Project Management Intern (Remote)
Excelerate May 2025 – July 2025
● Conducted early risk assessments to identify potential issues, reducing project obstacles by 25%.
● Prepared and maintained project documentation and reports, improving stakeholder access to information by 30%.
● Supported remote administrative functions, including scheduling and coordination, leveraging skills acquired through ALX Virtual Assistant training. Mathematics Teacher (NYSC)
Community Comprehensive Secondary School, Port Harcourt, Rivers State April 2024 – December 2024
● Taught mathematics to over 150 students in large classes, designing engaging lessons that improved test scores by an average of 20%.
● Developed and implemented more than 100 lesson plans, customizing approaches to meet diverse student needs and utilizing online tools as necessary.
● Managed classroom administration tasks, such as attendance tracking and parent communication, resulting in a 95% attendance rate. Virtual Assistant
NXG Hub, Lagos State April 2023 – February 2024
● Provided comprehensive administrative support to 5+ executives, managing complex calendars, email inboxes (handling 100+ daily emails), and travel arrangements, reducing scheduling conflicts by 40%.
● Conducted in-depth research and prepared detailed reports and presentations for 10+ projects, enabling faster and more informed decision-making.
● Managed customer inquiries across email, chat, and phone channels, resolving 95% of issues on first contact and maintaining customer satisfaction. Records and Evaluation Intern
Paul Rodney Ventures, Nnewi, Anambra September 2021 – February 2022
● Managed daily sales records and inventory tracking for over 200 products using Microsoft Excel and other office tools.
● Kept detailed, organized logs that reduced stock errors by 15% and flagged low-stock items promptly.
● Supported data entry, reporting, and fundamental analysis, sharpening my attention to detail and administrative abilities.
Supply Chain Data Entry Staff
Cutix PLC, Nnewi, Anambra State August 2016 – July 2017
● Entered and verified high-volume supply chain data with 99% accuracy, processing 500+ entries weekly and ensuring timely system updates.
● Coordinated with suppliers and internal teams to resolve discrepancies within 24 hours, reducing inventory discrepancies by 20% and improving overall supply chain flow. Education
BSc Statistics
Nnamdi Azikiwe University, Awka, Anambra April 2023 Relevant coursework: Statistics, Business Mathematics, Probability Theory Strong background in data interpretation and analytical thinking. Certifications
● Google Project Management Certificate – Coursera (2025)
● ALX Virtual Assistant Training – Administrative and organizational skills for remote support (2024) Skills
● Administrative Support & Task Management
● Calendar Scheduling & Email Management
● Communication & Stakeholder Coordination
● Data Entry & Microsoft Office Suite (Excel, Word, PowerPoint)
● Google Workspace & Project Management Tools (Trello, Asana)
● Time Management & Multitasking
● Attention to Detail & Problem-Solving
● Remote Collaboration & Customer Service
● Risk Assessment & Basic Statistical Analysis
● Adaptability in Virtual Environments
Interests
Process improvement, data-driven insights, remote work tools, and project coordination.
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