Dynamic Operations Leader with Sales & Service Expertise

ASHLEY WILLIAMS

*** ********* **., *****, ** ****1 440-***-**** **************@*****.***

Professional Summary

Dynamic, motivating, and detail-driven manager with a sharp eye for efficiency and a natural gift for leadership. Adept at boosting team morale, improving process flow, and building strong customer relationships. Known for quick decision-making, strategic problem-solving, and elevating performance across every role held.

Skills

Cost Reduction, Recruiting & Interviewing, Product & Service Knowledge, Task Delegation, Operations Management, Employee Scheduling, Sales Growth, Money Handling, Project Management Work History

Assistant Manager — Dollar Tree Stores, Mentor (10/2023 to Current)

• Oversaw daily operations, consistently meeting performance, service, and quality standards.

• Improved cash-handling accuracy, reducing discrepancies and strengthening financial integrity.

• Conducted inventory counts, corrected stock issues, and projected future product needs.

• Provided hands-on customer support, learning trends to better meet shifting consumer demands.

• Increased customer satisfaction by developing highly effective service and team engagement strategies.

Medical Receptionist — Retina Associates of Cleveland, Beachwood, OH (10/2022 to 10/2025)

• Maintained strict HIPAA compliance to protect patient confidentiality.

• Verified patient insurance, demographics, and medical history for accurate records.

• Assisted patients with completing critical documentation and medical forms.

• Managed scheduling, check-ins, billing, and administrative workflow.

• Organized charts, reports, and office documents to streamline daily operations. Door-to-Door Sales Representative — Just Energy, Beachwood, OH (07/2012 to 11/2022)

• Traveled to meet clients, pitching services with strong persuasion and product expertise.

• Achieved top-tier sales numbers, driving team revenue growth year after year.

• Provided post-sale support, ensuring customer satisfaction and retention.

• Used consultative selling techniques to overcome objections and close high-value deals.

• Completed contracts and documentation accurately and efficiently. Education

High School Diploma — Harvey High School, Painesville, OH (2008) Languages

Spanish — Limited Working Proficiency

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