Technical Support Specialist

Vincent Wright

Fort Worth, TX ***** 325-***-**** ********@*****.***

www.linkedin.com/in/vvvswww (Full Experience available)

IT SUPPORT & SYSTEMS SPECIALIST

Experienced IT professional with 5+ years supporting desktop environments, systems, and networks. Strong background in end-user support, system administration, troubleshooting, and documentation. Known for reliability, clear communication, and effective problem resolution in fast-paced environments.

Skills

Desktop support

New system deployment

Desktop diagnostics

User assistance

Technical support

Ticketing system proficiency

Work history

Field Services Technician, 2023 - 2025

Field Services Nationwide – CA

Installed and configured PCs, printers, scanners, and network devices

Performed data drop activation and cable termination

Supported desktop refresh projects and user relocations

Performed numerous site audits of IT infrastructure

Desktop Support Specialist, 02/2022 - 11/2022

Diversant (USC Campus) – Los Angeles, CA

Supported campus-wide hardware upgrades and equipment replacements

Assisted with OS deployments and driver configuration

Resolved end-user issues via in-person and remote support

Desktop Engineer II, 2020 - 2021

IPS Corporation – Compton, CA

Led virtual desktop refresh projects and user migrations

Provided Tier 2 desktop and application support

Supported remote users with VPN and home-office equipment

System Administrator, 2017 - 2019

Mangan Inc. – Carson, CA

Maintained Windows Server and VMware environments

Resolved daily help-desk tickets and system issues

Managed software licensing and vendor coordination

Education

High School Diploma: 10/1992

Duncanville High School - Duncanville, TX

military

US Army, 10/1992 – 12/1999, SECRET Clearance, Honorable Discharge

Petroleum Supply Specialist

Communication Security

CERTIFICATIONS & TRAINING

•Networking & Security Foundations — LinkedIn Learning

•Windows Administration — LinkedIn Learning

•Firewall Administration Essential Training — LinkedIn Learning

•IT Security Foundations: Network Security — LinkedIn Learning

•Learning DNS — LinkedIn Learning

•Microsoft 365: Administration — LinkedIn Learning

•Networking Foundations: Local Area Networks (LANs) — LinkedIn Learning

•Communicating about Culturally Sensitive Issues — LinkedIn Learning

•Windows 10: Administration — LinkedIn Learning

•Developing Your Emotional Intelligence — LinkedIn Learning

•IT Service Desk Careers and Certifications — LinkedIn Learning

•Learning Google Workspace Administration — LinkedIn Learning

•Learning PC Maintenance and Performance — LinkedIn Learning

•Troubleshooting IT Remote Administration — LinkedIn Learning

•Understanding Zero Trust — LinkedIn Learning

•Windows 11 for IT Pros First Look: Supporting Users — LinkedIn Learning

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