Customer Service Specialist with Housekeeping Leadership

Delilah Ramirez

***** * ******** **, ***********, CO 80234 303-***-**** ******************@*****.***

Friendly and efficient professional with 10 years of experience delivering exceptional customer service. Proven ability to handle high-pressure situations calmly, resolve issues effectively, and build client trust.

Experience:

Housekeeping, Elms Haven, Thornton, CO

Jan 2024- Feb 2022

Cleaned and sanitized guest rooms, including bathrooms, kitchens, and common areas, while adhering to high standards of hygiene. Monitored and replenished cleaning supplies, toiletries, and linens to ensure availability for daily tasks. Performed deep cleaning tasks such as vacuuming, mopping, and dusting all surfaces. Changed bed linens and towels regularly.

Head of Housekeeping, Surestay, Thornton, CO

Feb 2022- Jan 2020

Responsible for supervising and training housekeeping staff, developing and enforcing cleaning standards, and managing daily operations to ensure all areas are clean and well-maintained. Key duties include creating staff schedules, inspecting rooms and public areas, managing cleaning supplies and budgets, and handling guest complaints.

Customer Rep/Lead, Alliance Data, Westminister, CO

Jan 2020- Jan 2016

Handling inbound customer and in-store retail associate calls, resolving inquiries about billing, rewards, and accounts, and accurately updating customer information in various systems. Key duties include providing accurate information, processing transactions, documenting interactions, and escalating issues, while requiring strong communication skills and proficiency in data entry.

Skills:

. Active Listening

. Interpersonal Skills

. Complaint Resolution

. Empathy and positivity

. Attentiveness and Patience

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