Administrative Support Specialist with Healthcare Focus

Bridget Cynthia Esene

Hamilton, ON 437-***-**** ️ ********@*****.***

Profile

Highly organized and detail-oriented Administrative Support Professional with extensive experience in office administration, documentation management, customer service, and operational coordination. Skilled in managing multiple priorities within fast-paced environments while maintaining confidentiality and accuracy. Background supporting healthcare and community programs with strong understanding of patient privacy, teamwork, and regulated work environments. Seeking to leverage my expertise as an Administrative Assistant at Bayshore Healthcare, Hamilton, ON.

Skills

Administrative & Clinical Support

Calendar & Appointment Scheduling

Proficient in Microsoft Office (Outlook, Word, Excel, Teams)

Data Entry & Report Generation

Records Management, Documentation & Time Management

Patient Confidentiality & Privacy Awareness

Workflow Coordination & Multitasking

Customer Service & Communication

Inventory & Vendor Coordination

Work Experience

General Labour - Maple Leaf Foods Inc. – Heritage Facility, Hannon, ON - Feb 2025 – Jun 2025

Maintained accurate product records and ensured compliance with safety and quality standards

Supported fast-paced operations while managing multiple workflow tasks

Processed orders and prepared items for shipment with attention to detail

Maintained organized workspaces following strict safety protocols

Clerk (Transport & Procurement Administration)

Edo City Transport Service – Benin City, Nigeria - Mar 2014 – Jul 2024

Managed administrative documentation, ticketing systems, and transaction records

Coordinated procurement of supplies and maintained inventory tracking spreadsheets

Prepared operational reports and maintained organized departmental records

Supported scheduling and workflow coordination across teams

Processed official paperwork and ensured accuracy in documentation

Office Assistant - Surfspot Communication – Benin City, Nigeria - Mar 2009 – Dec 2010

Managed customer inquiries and administrative communications

Maintained client databases and updated confidential records

Assisted with administrative reporting and expense tracking

Supported daily office operations and documentation processes

Healthcare & Community Experience – {Clinical Practicum}

Personal Support Worker - Amica Senior Lifestyles – Memory Care Unit, Hamilton, ON 2025

Supported healthcare teams in a structured clinical environment

Maintained patient confidentiality and professional documentation practices

Assisted with client care coordination and daily activity support

Day Program Attendant - Cornerstones ADS Adult Day Program, Hamilton, ON 2025

Assisted with program coordination and participant support

Maintained accurate activity and attendance records

Supported safe, structured program delivery

Elderly Caregiver & Home Support Worker - Private Residences – Nigeria 2017 – 2021

Supported client wellbeing and maintained confidential personal information

Assisted with scheduling daily routines and household coordination

Education & Certification

Diploma in Statistics – Federal Polytechnic, Auchi, Nigeria

Customer Service Representative Certificate – YWCA Hamilton 2024

Personal Support Worker Training & Clinical Practicum 2025

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