Customer Service & Administrative Professional

LISA MILES

Pasadena, CA 626-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

15+ years of customer service and administrative experience

Skilled in MS Word, Excel, PowerPoint, Outlook, Windows, and database systems

Strong communication, multitasking, and problem-solving abilities

Dependable, self-motivated, and detail-oriented professional

Typing speed: 40 WPM

PROFESSIONAL EXPERIENCE

Appointment Clerk

Kaiser Permanente, Ontario, CA Feb 2023 – Present

Provide high-level member assistance as the first point of contact.

Schedule appointments using complex systems; manage messages and information requests.

Employment Representative

Employment Development Department, San Bernardino, CA Aug 2020 – Aug 2022

Processed and reviewed claims, handled customer inquiries, and resolved issues efficiently.

Customer Service Associate

The Home Depot, Ontario, CA Feb 2020 – Oct 2020

Assisted customers with purchases, stocking, and loading; ensured a positive shopping experience.

Housekeeping Attendant

Kaiser Permanente, Irvine, CA Jul 2019 – Dec 2019

Maintained cleanliness and safety in assigned medical center areas.

Customer Service Representative

Energy Choice California, Irwindale, CA Aug 2018 – Jan 2019

Provided top-tier customer support; utilized chat systems to ensure first-call resolution.

Customer Service Representative

Nordstrom Corporate Billing Office, Santa Ana, CA May 2018 – Jul 2018

Managed high-volume calls, resolved billing issues, and processed Visa and retail account inquiries.

Customer Service Representative (Contract)

FEMA Homeland Security, Pasadena, CA Oct 2016 – Mar 2017

Verified applicant data, provided disaster relief information, and coordinated survivor assistance.

Medical Recruiter

MSLA, Pasadena, CA Feb 2016 – Sep 2016

Conducted outreach and set up contracts with medical providers; managed inbound/outbound calls.

Customer Service Representative (Contract)

One West Bank, Pasadena, CA Nov 2013 – Jul 2014

Processed applications, resolved customer disputes, and performed data entry.

Senior Collector / Customer Service Rep / Lost & Stolen Rep

Bank of America Card Center, Pasadena, CA Nov 2002 – Aug 2013

Managed collections on delinquent accounts, monitored fraud, and processed card replacements.

EDUCATION

Certified Medical Insurance Biller – Front Office

Northwest College, Pasadena, CA May 2015

References available upon request

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