Multifaceted Customer Service and Healthcare Billing Professional

LaShona Harper-Howard

***************@*****.*** 314-***-****

Education

Sanford Brown College

Medical Billing and Coding Certification

****-****

Received specialized training in ICD10 coding systems Completed internships at medical billing offices

Demonstrated proficiency in healthcare billing software Everest College

Medical Assistant Certification

2000-2002

Completed clinical rotations at local hospital

Assisted in patient care and medical procedures

Maintained patient records and documentation

Parkway South Senior High

High School Diploma

1995-1998

Graduated with honors

Active member of student council

Participated in varsity sports

Work Experience

Millwork Specialist

Lowes

2022-Present

Provided handson customer support by addressing their concerns and providing solutions Promoted from paint associate to cashier to millwork specialist within the first year Consistently received positive feedback from customers for exceptional service Assembly Line Worker / Lead

Bausch Lomb

2020-2022

Led the assembly line team to achieve a production rate of 1000 items per hour Implemented process improvements to increase efficiency by 30% Ensured product quality and adherence to safety standards Customer Service Manager

Burlington

2015-2021

Managed a team of 28 employees

Responsible for opening and closing stores, handling cash, and resolving customer issues Implemented new customer service strategies resulting in a 20% increase in customer satisfaction Achievements

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