Part-Time Customer Service Specialist Resume

Kathleen Brower

***** ******* *****, ******** *******, MI 48310

•Phone 586-***-**** • E-mail: *****.******@***.***

Professional summary

Detail Oriented customer service professional with several years of experience, looking for part time work. Exceptional organizational, communication & interpersonal skills with extensive experience in fast paced environments. Committed to

providing outstanding customer service. Skills and abilities include:

Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint & Outlook

Working experience with S.A.P. operating system; other proprietary applications

Professional experience

Pearson Professional Center Test Administrator April 2025 to August 2025

Administered tests for varied occupations, entry and monitoring of testing persons

Marquardt Switches, Rochester Hills, MI Sales Analyst May 2021 to April 2024

Maintain Stellantis, Toyota & Ford Accounts as well as electric such as Tesla, Lucid & Canoo

Responsible for POs, updating pricing and schedule agreements in SAP

Handle all onboarding for new customers & programs including EDI implementation

Assist program management, engineering & plant with prototypes, pilot builds, tooling & packaging

Benteler Automotive, Auburn Hills, MI Sales Coordinator November 2017 – April 2021

Assist with RFQ’s for Ford

Maintain sales forecasts & budgets for Ford

Update pricing for Ford Account

Assist with implementation of new programs, handle all prototypes & tooling

Support & assist the plant with EDI & delivery issues

Takata (TK Holdings), Auburn Hills, MI Sales Coordinator September 2015 – September 2017

Maintain Ford Service Account, handled quoting & pricing with service buyer

Monitored performance for all 3 TK plants in Mexico & provided support when needed

Updated pricing for Ford Account

Managed Ford tooling & prototypes

Norma Group, Auburn Hills, MI Customer Service Representative April 2014 – September 2015

Maintained Tier 1 accounts including Ford, FCA (Chrysler), General Motors, Detroit Diesel & Daimler Trucks

Primary communicator with customers for all concerns including placement of orders via EDI & manual

Monitored Ford DDL Portal, FCA (Chrysler) E-Supplier Portal & GM Supply Power Portal

Kamax L.P., Troy, MI Sr. Customer Service Representative August 2005 – April 2014

Maintained Chrysler, Honda, Volkswagen & Navistar accounts, as well as various other misc. customers

Primary communicator with customers for all concerns including placement of orders via EDI & manual

Directed & trained other customer service personnel

Followed parts thru MRP system, outside vendors & inside departments, prepared daily ship schedules

Mayco International LLC, Sterling Heights, MI Customer Service Administrator October 1997 – August 2005

Maintained Chrysler account/SMART system (largest USA plastics parts supplier) & various smaller accounts

Primary communicator with customers for all concerns including placement of orders via EDI & manual

Prepared daily ship schedules, created shippers & transmitted ASN’s, managed daily production records

Assisted production scheduler thru MRP open order report analysis

Education

Wayne State University, Detroit, MI: Bachelor of Science in Business Administration, major in Marketing, minor in Public Relations & Advertising

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