Senior Administrative Professional with 25+ Years Leadership

Top performing administrative professional with **+years of experience managing business relations and special projects at the senior management level. Served as a primary point of contact and liaison between management, Master's and Doctoral students, Dean, Assistant Deans, Chairs, Faculty, Students, Advisors, Staff, Sales Teams, Clients, Vendors, Community members at large, Subcontractors, Superintendents, and others.

SUMMARY OF QUALIFICATIONS

Bilingual - English and Spanish.

Excellent time management skills, purposeful, with outstanding problem-solving capabilities.

Skilled in providing value-added administrative support.

Excelled in customer service, problem resolution, budgeting, accounts payable and receivable, accounts reconciliation, and internal audits.

Proficient in Microsoft Office applications programs.

Experienced with Banner, Cognos, Blackboard, Workday, Gulfline, Degree Works, Appointment Manager, R25, Payroll system, Sage, and Procore.

Excellent leadership and supervisory skills.

Created the College of Business Handbook for new faculty, which included all training areas.

EDUCATION

Florida Gulf Coast University

10501 FGCU Blvd. South

Fort Myers, Florida, 33965

Master of Arts: Educational Leadership

Fall 2018

Bachelor of Arts: Communication

Fall 2011

Graduated Cum Laude

WORK HISTORY

BCBE Construction – Administrative Assistant - Bonita Springs, FL. 11-1-2024 - Current

Organize and manage project information, including the logging, distribution, and tracking of submittals and RFI’s (Request for Information) and maintenance of project information both electronically and manually.

Collaborate directly with office personnel, including Regional Management, Project Managers, and accounting staff, to provide support across a range of diverse responsibilities.

Maintain a File Management System (Paper and/or Electronic).

Create all Owners' Warranty Packages. Compiled and prepared financial operations reports, including staffing, payroll, and subcontractors’ reports.

Coordinate and facilitate meetings, program functions, and events for the operations staff.

Plan, schedule, and organize all operations staff training (Safety training, Procedures, training).

Quality Enterprises – Human Resources Coordinator - Naples, FL. 3-2024 to 11-2024

Recruitment and selection of candidates.

Responsible for the onboarding process of new employees.

Managed and coordinated all safety training.

Maintained employee records and data.

Construction Administrator - Chris-Tel Construction - Fort Myers, FL. 08-2022 – 11-2024

Supported the Operations staff at diverse levels of all construction projects.

Scheduled and organized all operations staff training (Daily Reports, Emergency, Safety, CPR, and others).

Updated and revised all contracting forms (converted to fillable forms).

Managed all operations staff Outlook schedules.

Coordinated and facilitated meetings, program functions, and events for the operations staff.

Designed and documented all Project Managers’ and Project Coordinators’ procedures and created the Operations staff handbook manual for training purposes.

Planned, scheduled, and organized all operations staff training (Emergency training, Safety training, Procedures training).

Compiled and prepared financial operations reports, including staffing, payroll, and subcontractors’ reports.

Administrative Assistant II - Florida Gulf Coast University. U.A. Whitaker, College of Engineering, Fort Myers, FL. 08-2022 – 11-2024.

Provided administrative support to the Dean of the College of Engineering, an Associate Dean, four Department Chairs, two Directors, three Program Coordinators, and thirty faculty members.

Supervised two Administrative Specialists, one Program Assistant, and seven student workers.

Managed various administrative, fiscal, staff support, and planning activities such as budget, administrative and control of equipment, facilities, inventory management, specialized record-keeping, and database management.

Coordinated and facilitated meetings, program functions, and unique events for the whole college.

Coordinated administrative activities and reports between different departments and colleges across the institution.

Prepared Academic, faculty, university, and SUS documents; and coordinated financial, personnel/payroll, and purchasing activities.

Tracked and reconciled all departmental budget accounts and Foundation accounts.

Scheduled and processed all travel arrangements for the College.

Responsible for all new faculty and staff hiring processes.

Office Manager - FGCU, Emergent Technologies Institute - Fort Myers, FL. 07-2017 – 11-2019

Prepared academic, faculty, university, and SUS documents; and coordinated financial, personnel/payroll, and/or purchasing activities.

Tracked and reconciled all departmental budget accounts.

Produced all accounting reports, invoices, and purchase orders, and issued payments for all events.

Responsible for student admissions, orientation, class schedules, and registration for all Engineering master’s students.

Assisted and performed duties for the U.A. Whitaker Administrative Assistant for the Engineering Dean, Director, faculty members, and adjunct professors in all programs and curricula.

Scheduled and processed all travel arrangements.

Updated the Emergent Technologies Institute website.

Executive Secretary - Florida Gulf Coast University, College of Education - Fort Myers, FL.

06-2008 – 07-2017

Coordinated the Doctoral Student Program, admissions, registration, enrollment, and welcome activities.

Met with prospective students to explain the graduate program and guide them through the admission and enrollment process.

Served as a liaison between prospective students and the academic departments regarding their applications, admissions, and enrollment status.

Oversaw resolution of applicant challenges regarding the admissions process.

Prepared students’ files and tracked their admission process.

Entered student residency classification into a database for students and prospective applicants.

Registered students in specific courses.

Guided and supported students with admission, orientation, class schedule, and registration.

Entered student data and admission decisions into Banner, BDM, and Recruiter systems.

Produced reports as requested.

Established and maintained confidential files.

Maintained close contact with prospective students via telephone calls, e-mail, and other types of correspondence.

Assisted all COE Deans, Chairs, faculty, members, and adjunct professors in all curriculum facets.

Prepared academic, faculty, university, and SUS documents; and coordinated grant financial, personnel/payroll, and/or purchasing activities.

Tracked and reconciled all budget accounts.

Prepared all accounting reports and invoices and issued payments for all events.

Responsible for all administrative facets of the COE National Writing Project.

Organized and coordinated travel arrangements, conferences, seminars, workshops, and other activities and events.

Maintained the systems testing and database of admissions modules and electronic files.

Worked with other university constituents to advance and follow up on incomplete files.

Other responsibilities (for example, BDM, Degree Works, Students' Plan of Study).

Represented the COE in student events as determined by the supervisor.

Builder Service Rep/Warranty Coordinator - David Weekley Homes - Cape Coral, FL.

01-2005 – 06-2008

Managed 135 vendor Accounts Payable, Receivable.

Responsible for all account reconciliation and preparation of budgetary reports.

Coordinated a pricing system for the Purchasing Department.

Designed and created the Process Improvement Team guidebook “Wisdom of Teams” for David Weekley Homes.

Executive Administrative Assistant - Allstate Insurance - Bonita Springs, FL. 01/2000 - 01/2005

Functioned as Human Resource liaison for local territory.

Provided executive-level administrative support to the Territorial Manager and 163 agencies, utilizing correspondence and reports as needed.

Organized and managed unique events, travel arrangements, corporate agendas, and itineraries for all territorial agencies and agents.

Drafted and developed all the creativity and design for new programs and promotions.

Executive Secretary - Florida Gulf Coast University - Fort Myers, FL. 01/1995 - 01/2000

Executive Secretary for twelve Academic Department Chairs and thirty-five faculty members.

Reconciled all expense accounts.

Assisted in the developmental process of department databases, web pages, special projects, conferences, meetings, lecture series, and multimedia presentations.

Created and constructed the College of Business Handbook for Adjunct faculty.

Worked directly in the HR Department as a Human Resource Representative.

HONORS AND COMMUNITY INVOLVEMENT

HONORS:

Graduated Cum Laude from Florida Gulf Coast University in December 2011

FGCU President List - 2010

FGCU Outstanding Support Personnel Nomination 2009-2010

FGCU Outstanding Support Personnel Nomination 2012-2013

Soaring Eagles Nomination 2012-2013

Florida Gulf Coast University - Leadership - Enrichment Program 2013-2014

Florida Gulf Coast University - Advisors Workshop Series – 2016

U.A. Whitaker College of Engineering Excellence Award 2021

COMMUNITY INVOLVEMENT:

Children's Hospital of Southwest Florida “Chickens for Smiles-Planned and implemented their 1st Easter Celebration Party.

Children's Hospital of Southwest Florida- Involved in a program that knitted hats and caps for premature babies.

TRAINING:

2021- Title IX/OIEC/Student Conduct Advisor Training

2017- FGCU Advisors Workshop Series

Workday, Banner, Cognos, BDM, Blackboard, Piccard training, R-25, Travel, FGCU Web page, Photoshop, Sage, and Procore

FGCU Leadership Enrichment Program

Human Resources New Hiring Process, ADA, Harassment, and Discrimination Prevention

Tools for an Ethical Workplace

COMMITTEES:

Commencement Committee

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