Customer Service & Small Business Professional

ASHLEE WYCKOFF

Salem, Va ***** 540-***-**** *****************@*****.***

Summary

Accomplished professional with 5 years of customer service experience in high-volume environments. Skilled in strategic thinking and problem-solving to optimize processes and enhance productivity. Committed to delivering excellence and fostering collaborative environments to achieve organizational goals, leveraging diverse industry expertise to drive significant results.

Skills

Communication Customer Service

Multi-tasking Data Entry

Scheduling Problem-solving

Attention to Detail Professionalism

Experience

Small Business Owner, 02/2020 - Present

Maid to the Rescue Cleaning Service - Salem, Va

&Established and expanded a residential cleaning business, achieving a competitive market.

&Effectively managed budgeting, forecasting, and cash flow, ensuring stable growth in the cleaning industry.

&Built strong relationships with suppliers and clients, enhancing reputation and increasing the client base through superior quality service.

Deli Associate, 01/2025 - 05/2025

Food Lion - Salem, Va

&Ensured deli area cleanliness by consistently adhering to health and safety standards, enhancing customer satisfaction.

&Prepared and presented a wide variety of deli products, averaging over 10 special orders per week.

&Assisted in advertising deli promotions, boosting overall product visibility and customer engagement.

Waitress, 03/2024 - 12/2024

Allsports cafe - Salem, Va

&Provided excellent customer service with customers, ensuring a high level of satisfaction and repeat business.

&Efficiently managed a section of certain amount of tables, balancing multiple tasks to maintain smooth service flow during peak hours.

&Collaborated with kitchen staff and management to resolve issues quickly, resulting improvement in order accuracy and delivery times.

&Upsold daily specials and promoted new menu items, contributing to increase in sales revenue over amount period.

Education

Program : Administrative Medical Assistant, 05/2025

Virginia Western Community College - Roanoke, VA

Program: Cosmotolgy, 07/2011

Paul Mitchell School of Gastonia - Gastonia, NC

Certifications

CPR certification

BLS certification

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