Detail-Oriented Remote Customer Support Specialist
Resume:
Kendra Bingham
Youngsville, NC
***********@*****.***
Professional Summary
Detail-oriented and highly organized professional with experience in case documentation, client records management, and administrative support. Proven ability to manage confidential information with accuracy and efficiency. Strong typing, data entry, and digital documentation skills with the ability to work independently in remote environments. Committed to meeting deadlines and maintaining high standards of accuracy.
Core Skills
●Data Entry & Record Management
●Accurate Typing & Transcription
●Digital File Organization
●Microsoft Office (Word, Excel, Outlook)
●Google Workspace (Docs, Sheets, Drive)
●Confidential Information Handling (HIPAA-aware environment)
●Case Documentation & Reporting
●Time Management & Remote Work Discipline
●Attention to Detail
●Email & Calendar Management
Professional Experience
Parent Educator
GCPS PAT Program March 2024 – September 2025
●Maintained detailed and accurate electronic case records for multiple families.
●Entered and updated client information into database systems.
●Documented visit notes, developmental assessments, and service referrals.
●Managed scheduling, follow-ups, and digital reporting requirements.
●Ensured confidentiality of sensitive family and child data.
●Coordinated with community agencies and tracked resource documentation.
●Balanced multiple caseloads while meeting strict documentation deadlines.
Additional Administrative Strengths
●High typing accuracy with strong attention to formatting consistency
●Ability to review documents for errors and completeness
●Comfortable working independently with minimal supervision
●Organized digital filing systems for easy data retrieval
●Experience communicating professionally via email and virtual platforms
Education
●Associate’s Degree- Applied Sciences (2016) Vance-Granville Community College- Henderson, NC
Technical Skills
●Microsoft Word
●Typing Speed- 67 wpm, 99% accuracy
●Google Sheets
●Zoom & Virtual Platforms
●Email Management Systems
●Database & Case Management Software
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